HSBC
Senior Retail Design Manager, Global Real Estate Services
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If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We are seeking a Senior Retail Design Manager, Global Real Estate Services
In this fantastic role, you’ll lead the global retail branch design proposition, setting standards, shaping future formats, and partnering with senior leaders to turn customer and channel strategy into deliverable, high-quality spaces across markets.
If you’re strong on design governance, stakeholder influence, supplier management, and inclusive design, this is a chance to make a visible, global impact on everyday customer experiences.
As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
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In this role, you will:
- Set global retail design direction by translating International Wealth and Premier Banking (IWPB) proposition and network priorities into implementable design guidance aligned to customer needs, technology enablement and business outcomes
- Own, evolve and govern the Global Retail Design Standards, including running the update cadence and ensuring changes are documented and communicated for consistent adoption
- Lead branch briefs and design strategies: define customer/colleague outcomes, service journeys, experience principles, success metrics and delivery requirements with global/regional stakeholders
- Run design governance and assurance: manage standards compliance, handle exceptions, and escalate material risks to the right sign-off authority with clear rationale
- Oversee delivery and partners: support capital project delivery oversight (UK/EUR/US/LATAM) ensuring design intent is carried through planning, design and construction; manage design consultants and strategic partners, including Third Party Engagement Manager (TPEM) accountability for global WDC/retail design contracts
To be successful in this role you should have the following skills:
- Strong branch/workspace design and construction delivery experience, translating business priorities into practical standards, guidance and repeatable solutions
- Senior stakeholder partnering and influencing, able to communicate complex trade-offs clearly (feasibility, constraints, operating model)
- Governance, assurance and sound judgement: comfortable managing ambiguity, exceptions, competing priorities, and escalating risks appropriately
- Supplier/contract governance capability, including experience acting as TPEM (or equivalent) and managing outsourced partners/consultants to outcomes
- Accessibility & inclusive design knowledge, able to embed inclusive design principles into standards and assurance checks (qualification in design/architecture/real estate desirable)
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Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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