Southbank Centre
Senior Retail General Manager
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Application Deadline: 15 September 2026
Department: Retail & Buying
Location: Southbank, London
Compensation: £54,000 - £58,000 / year
Description
We are currently looking for a Senior Retail General Manager to join our Commercial team on a full-time permanent contract.
The Senior Retail General Manager leads the Southbank Centre’s retail business across three on-site shops, pop-ups, and the retail e-commerce platform, ensuring a commercially successful, customer-focused, and culturally distinctive retail operation.
The role is responsible for developing and delivering the retail strategy, translating the organisation's wider commercial objectives into an ambitious and sustainable retail plan. The post-holder will have significant autonomy in shaping the retail offer, identifying opportunities for growth, and driving continuous improvement, while working in partnership with the Head of Department to agree strategic priorities and investment decisions.
Please download the attached Job Description for a full overview of this role's responsibilities.
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If you are viewing on a job board, please paste the following URL into your browser to find the original advert: careers.southbankcentre.co.uk
The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.
The deadline for applications is 23:59 on the closing date for the job posting.
We endeavour to keep job adverts open for at least two weeks for prospective applicants to apply. However, if we receive a high volume of applications for a role, we reserve the right to close the vacancy early. Therefore, we encourage you to submit your application as early as possible to ensure consideration for shortlisting.
Please note, applications sent via Email or 3rd party agencies will not be considered.
Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.
Key Responsibilities
- Strategic and Commercial Leadership
- Financial Management
- Omnichannel Operational Management
- Buying & Product Development
- Team Leadership and Stakeholder Management
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Skills & Experience
- Multisite Retail Management preferably with some cultural sector experience
- Commercial Sourcing & Buying Strategy
- Marketing across physical, e-commerce, & digital retail
- Financial forecasting and budgeting
- Inspirational people management
Benefits
As well as working at one of London's most popular and exciting sites, the successful candidate will also benefit from the following:
- A min 5% pension contribution (going up to 9% depending on employee contribution), from day 1 of employment
- 28 days annual leave, plus bank holidays
- Hybrid working model (4 days office working, 1 day from home)
- Enhanced sick pay
- Enhanced family leave benefits
- Up to 30% discounts at onsite retail, food, and beverage vendors
- Staff ticket offers for SC events
- Free entry to Hayward Gallery
- Free/discounted entry with other reciprocal organisations
- Free staff yoga
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