Merlin Entertainments
Senior Ride Operator and Trainer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Join Thorpe Park Resort as a Senior Ride Operator & Trainer, where you'll help deliver safe, efficient, and memorable guest experiences while supporting the development of our Ride Operations team. This is an exciting opportunity for an experienced operator with a passion for leadership, training, and maintaining high operational standards in a fast-paced environment.
Previous experience within Ride Operations, attractions, leisure, hospitality, or a similar operational environment.
- Strong leadership skills with the ability to coach, train, and motivate team members to achieve high standards.
- A passion for delivering exceptional guest experiences and confidently resolving guest issues when they arise.
- A proactive approach to safety, with a strong understanding of the importance of compliance and operational procedures.
- The ability to support daily attraction operations, monitor performance, and assist in maintaining efficient ride throughput.
- Confidence in carrying out assessments, providing feedback, and supporting the ongoing development of colleagues.
- Excellent communication and relationship-building skills, with the ability to work collaboratively across departments.
- Strong problem-solving skills and the ability to remain calm under pressure in a fast-paced environment.
- A flexible and adaptable approach, with a willingness to support operational needs across the wider resort.
- A commitment to continuous improvement, taking ownership of tasks and driving high standards across the team.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications & Experience
- Previous experience leading, supervising, or mentoring a team.
- Experience delivering training, coaching, or assessing team members.
- Strong customer service experience within a guest-facing environment.
- Understanding of health and safety responsibilities within an operational setting.
- Experience managing operational challenges and making decisions in a fast-paced environment.
- Strong organisational, communication, and interpersonal skills.
- Experience dealing with guest feedback and escalations is desirable.
- A genuine passion for developing people and delivering operational excellence.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- A competitive hourly rate
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
- 25% discount in our on-site retail shops and restaurants
- 40% discount on Lego
- Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
- Ongoing training and development opportunities
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
GBP £13.21/Hr.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills