Senior Sales Administrator

Job Application Instructions

Please email your application with a cover letter to angels@angels.co.uk. Applications without a cover letter will not be considered.

About Angels Costumes

Angels Costumes is the UK’s largest costume company, supplying costumes for hire and manufacture worldwide for film, TV, theatre, and more.

About the Role

The Show Management department oversees the full sales administration process and associated expenditure. We deliver excellent customer service to clients ranging from large film productions to personal party hires and we are the connecting point between all internal departments to ensure on-time delivery of both rental stock and manufactured costumes. We are a small, tight-knit department who work very closely together as well as cross-functionally with departments company-wide.

Key Responsibilities

• Working closely with Production Leads who oversee every client, you will keep track of all administration relating to each production. This includes producing quotes, raising invoices, tracking hires and costs to ensure payments are up to date.
• Analysing and logging dispatch notes for costume hires, taking into consideration any deal management that’s required.
• Keeping track of each production’s spend by updating their schedule (Microsoft Excel) with accuracy and ensuring funds are received in good time in conjunction with the Accounts department.
• Balance multiple productions at any given time, prioritising productions with tight deadlines and ensuring work is triaged based on urgency.
• Update shared spreadsheets and calendars with relevant information.
• Keep track of productions throughout the hire and follow up with hire customers where needed including extended hires, returns, loss/damage and the deposit refund process.
• Maintain order in what can sometimes be quite a fast-paced process.
• Deliver outstanding and personalised customer service for a range of different clients who have varying needs.
• Work closely with all other departments to ensure smooth operations and delivery. This role works very closely with our Production Leads, Directors, Costumiers, Shipping, Accounts and Dispatch/Returns teams.
• Provide cover on other team member's clients including single hires and private clients who have a slightly different workflow.
• General office administration and filing.
• Supervision of more junior staff when required.
• Other ad hoc duties as required including shipping admin cover.