HSBC
Senior Sales Business Manager
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If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Sales Business Manager.
You’ll be responsible for enabling the UK Sales Operating Model and Strategy across CIB and CMB customers, reporting to the UK Head of Sales Business Management and partnering closely with the UK Head of GPS Sales, Head of Business Management for UK GPS, and relevant segment leadership.
As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
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In this role, you will:
- Drive execution of the UK GPS Sales strategy, across CIB and CMB customers, working closely with UK Sales leadership.
- Enable and continuously improve the UK Sales Operating Model, including planning cadence, prioritisation, execution discipline and stakeholder alignment.
- Ensure the UK GPS Sales business meets growth targets aligned to plan objectives; identify gaps, dependencies and corrective actions.
- Work across pillars of Governance, Reporting & MI, Engagement, Analytics, Propositions and Tactical Execution for the UK business.
- Provide regular oversight of KPIs and success metrics aligned to a sales excellence culture (e.g., pipeline health, deal progression, revenue, activity quality, client outcomes and cost-to-serve).
- Own and deliver UK transformation and process optimisation across GPS Sales as a core responsibility, ensuring improvements support (and strengthen) governance and risk outcomes.
- Identify friction points and control gaps across the end-to-end sales lifecycle (e.g., origination-to-implementation, pricing, approvals, documentation, handovers, servicing feedback loops) and drive measurable improvements in cycle time, quality, control effectiveness and colleague/client experience.
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To be successful in this role you should meet the following requirements:
- Knowledge of the GPS business and broader construct of HSBC’s Global Businesses.
- Track record of innovation and delivering high-impact results in business development, strategy, cross-functional execution and growth initiatives.
- Strong critical thinking and insight skills.
- Strong communication skills (written and spoken).
- Strong stakeholder management and influencing skills, enabling collaboration across business areas to deliver outcomes.
- Confidence working with senior management.
- High levels of self-motivation, proactiveness and autonomy; able to deliver at pace on high-priority items.
- Resilience and ability to deliver under pressure to tight deadlines in a fast-paced, change-oriented environment.
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