FRAZER
Senior Sales Specialist
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About Us
Frazer is a leading provider of specialist civils, infrastructure, and utility products and solutions. As part of STARK Building Materials UK, we combine specialist expertise, market-leading products, and exceptional service to support customers across the housing, infrastructure, industrial, and commercial sectors.
Role Overview
Location: Frazer Durham (DH1 2YN)
We are looking for a proactive and customer-focused Sales Specialist to join our team. This is an excellent opportunity for someone with experience in merchanting, construction, industrial distribution, or another B2B sales environment who enjoys building relationships, identifying opportunities, and delivering outstanding customer service.
Working Hours
Monday to Friday, 7:00am to 5:00pm
Responsibilities
- Building strong relationships with new, existing, and lapsed customers.
- Understanding customer requirements and recommending the right products and solutions.
- Identifying opportunities to increase sales through upselling and cross-selling.
- Preparing quotations, processing orders, and ensuring they are fulfilled accurately and on time.
- Developing your knowledge of civils, infrastructure, and utility products by working closely with suppliers and manufacturers.
- Providing expert product advice and technical support to customers.
- Advising customers on pricing, trading terms, credit facilities, and account management.
- Delivering an outstanding customer experience on every interaction.
- Supporting branch objectives and contributing to the overall success of the team.
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Requirements
We would love to hear from you if you have experience in a:
- Builders' Merchant
- Civils Merchant
- Drainage Merchant
- Utilities Merchant
- Plumbing & Heating Merchant
- Landscaping Merchant
- Construction Supplies business
Skills and Qualifications
- Previous sales or customer service experience within the merchanting or construction sector.
- Excellent communication and relationship-building skills.
- A proactive approach with the ability to identify and secure sales opportunities.
- Strong organizational skills and attention to detail.
- Confidence using IT systems and communicating with customers over the telephone.
- A positive attitude and a genuine passion for delivering excellent customer service.
Values
- Enthusiasm – Passionate about delivering outstanding service and achieving results.
- Decency – Honest, respectful, and committed to doing the right thing.
- Team Spirit – Working together to achieve success.
- Pride – Taking ownership and delivering quality in everything you do.
Benefits
- Competitive Basic Salary
- Performance Related Bonus
- Retirement Savings Plan (Pension) – with Legal & General
- Life Assurance - From your first day of employment with us, you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
- WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
- Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
- Employee Discount
- Refer a Friend scheme
- Wellbeing Centre via WorkPerks
- Recognition programme
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Next Steps
If you’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
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