Wolters Kluwer
Senior Sales Support Specialist
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About the Role:
As a Senior Sales Support Specialist, you will be a key player in enhancing our sales operations through advanced support tasks. You will contribute significantly to team goals by managing critical sales data, streamlining administrative processes, and providing valuable insights to support our sales efforts. Your work will help optimize the efficiency and effectiveness of our sales team.
Responsibilities:
- Manage complex sales order processing and tracking.
- Develop and update detailed customer quotes and proposals.
- Maintain and analyze comprehensive sales performance metrics.
- Conduct more advanced product training sessions for sales staff.
- Prepare high-quality sales documentation and presentations.
- Update and manage intricate customer database records.
- Organize and lead sales meetings and strategy sessions.
- Provide robust customer service support and issue resolution.
- Generate detailed sales analytics reports and insights.
- Coordinate large-scale sales events and campaigns.
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Skills required:
- Advanced Order Management: Expertise in handling complex sales orders.
- Customer Relations: Proficiency in resolving customer issues.
- Data Analysis: Ability to analyze and interpret sales data.
- Training Facilitation: Skills in leading comprehensive training activities.
- Documentation: Capability to create detailed and high-quality sales documents.
- CRM Mastery: In-depth knowledge of CRM tools and functionalities.
- Presentation Skills: Strong skills in creating and delivering presentations.
- Problem-Solving: Advanced skills in troubleshooting and resolving issues.
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Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
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