Netrolynx AI
Senior Salesforce Administrator
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About The Company
Exposed Solutions is a reputable and innovative consulting firm specializing in Salesforce solutions. Renowned for delivering scalable and tailored services, the company partners with organizations across the UK to optimize their CRM capabilities and drive digital transformation. With a strong emphasis on customer satisfaction and technical excellence, Exposed Solutions has built a solid reputation for implementing best practices, fostering long-term client relationships, and maintaining a dynamic work environment that encourages professional growth.
About The Role
We are seeking a dedicated and experienced Senior Salesforce Administrator to join our expanding Managed Services team. In this role, you will be responsible for delivering high-quality operational and technical support to a diverse portfolio of clients. Your expertise will ensure the efficient functioning of Salesforce platforms, enabling clients to maximize their investment and achieve their business objectives. The ideal candidate will possess a blend of technical proficiency and excellent communication skills, allowing them to effectively troubleshoot issues, configure Salesforce environments, and collaborate with clients to understand their needs.
Qualifications
- Salesforce Certified Administrator qualification or higher.
- Proven experience in Salesforce administration, support, and configuration.
- Strong knowledge of Salesforce Clouds including Sales Cloud, Service Cloud, and Experience Cloud.
- Hands-on experience with Salesforce configuration tools such as objects, fields, flows, and permissions.
- Experience with OmniStudio and OmniScript configuration is highly desirable.
- Excellent problem-solving skills with the ability to investigate and resolve support issues efficiently.
- Strong communication skills to effectively liaise with clients and internal teams.
- Ability to work independently, manage multiple support requests, and prioritize tasks effectively.
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Responsibilities
The successful candidate will be entrusted with a variety of responsibilities, including but not limited to:
- Providing day-to-day Salesforce administration and technical support to a portfolio of clients, ensuring smooth platform operation.
- Investigating, analyzing, and resolving Salesforce support issues within agreed Service Level Agreements (SLAs).
- Managing support requests from initial investigation through to implementation and resolution, maintaining clear communication with clients throughout the process.
- Configuring Salesforce objects, fields, flows, permissions, and other platform functionalities to meet client requirements.
- Delivering small-scale Salesforce development and configuration requests, including customizations and enhancements.
- Collaborating with clients to understand their business processes and recommend appropriate Salesforce solutions.
- Documenting support activities, configurations, and solutions for future reference and continuous improvement.
- Staying updated with the latest Salesforce releases, features, and best practices to ensure optimal platform performance.
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Benefits
Our client offers a comprehensive benefits package designed to support your professional and personal growth, including:
- Competitive salary aligned with industry standards.
- Opportunities for professional development and Salesforce certification support.
- Flexible working arrangements to promote work-life balance.
- Generous holiday allowance and paid time off.
- Health and wellness programs, including private healthcare options.
- Collaborative and inclusive work environment that values innovation and initiative.
- Opportunities for career progression within a growing organization.
Equal Opportunity
Exposed Solutions is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, disability, or any other characteristic protected by law. We believe that a diverse team fosters innovation and drives success, and we are dedicated to providing equal employment opportunities to all candidates.
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