Bergen Capital Management Ltd
Senior Salesforce Administrator
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Senior Salesforce Administrator
The Senior Salesforce Administrator is responsible for the enhancement, maintenance, and support of Arrow Global's Salesforce environments across Group central functions. The role works closely with and supports the Salesforce Product Owner, contributes Business Analysis capability across change initiatives, and plays a key role in stakeholder management, SDLC governance, release management, and technical documentation.
Responsibilities
- Act as the senior subject-matter expert for Salesforce administration across Group central functions.
- Configure and optimise Salesforce solutions, including objects, flows, validation rules, page layouts, record types, and dashboards.
- Manage Salesforce security, including roles, profiles, permission sets, and data access controls.
- Support and maintain integrations between Salesforce and enterprise platforms such as Anaplan and other third-party systems.
- Troubleshoot and resolve complex Salesforce issues, providing expert support and guidance to users.
- Build strong relationships with stakeholders across Finance, Risk, Audit, Compliance, and Operations to understand business needs and drive improvements.
- Partner with the Salesforce Product Owner to shape requirements, prioritise enhancements, and refine the product backlog.
- Facilitate requirements workshops and translate business needs into clear user stories, functional specifications, and process improvements.
- Own the end-to-end Salesforce release management process, including sandbox strategy, deployments, and change control governance.
- Coordinate releases across development, testing, and production environments, ensuring minimal business disruption.
- Develop and execute testing activities, including functional, regression, and integration testing, ensuring solutions meet quality standards.
- Champion Salesforce best practice, data quality, governance standards, and continuous improvement across the organisation.
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Requirements
- Strong Salesforce Administration experience within a complex or enterprise environment.
- Expertise in Salesforce declarative configuration, including Flows, reporting, dashboards, page layouts, validation rules, and data management.
- Strong stakeholder management skills, with the ability to engage senior business stakeholders and translate requirements into effective solutions.
- Business analysis experience, including requirements gathering, workshop facilitation, process mapping, and user story creation.
- Solid understanding of the Software Development Lifecycle (SDLC), including requirements, design, testing, release, and change management.
- Experience managing Salesforce releases, including sandbox strategy, deployment coordination, and change control processes.
- Strong problem-solving and troubleshooting skills in complex, multi-stakeholder environments.
- Experience producing high-quality functional and technical documentation, including specifications, process maps, test plans, and release documentation.
- Experience supporting testing activities, including functional, regression, integration, and user acceptance testing.
- Salesforce Administrator certification (ADM-201) or equivalent practical expertise; additional Salesforce certifications are advantageous.
- Excellent communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
- Proactive, adaptable, and committed to continuous improvement, with the ability to manage multiple priorities independently.
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About Us
Great talent comes in many forms, and we’re committed to building a diverse and inclusive team. Whilst a number of our roles do require specific qualifications and experience, and industry knowledge, we also value potential, unique perspectives, and transferable skills. If you’re excited about this opportunity but don’t meet every requirement, we’d still love to hear from you.
Recruitment
We occasionally collaborate with recruitment agencies to fill niche or specialist roles. However, we do not accept agency terms or pay fees for speculative CVs submitted directly to our hiring managers or outside our Applicant Tracking System.
If you are a recruitment agency interested in partnering with us for candidate supply, please reach out to recruitment@arrowglobal.net.
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