NTT DATA Europe & Latam
Senior Salesforce Delivery Manager
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About the Role
We are seeking a Senior Salesforce Delivery Manager to oversee the successful delivery of Salesforce projects and programs, ensuring alignment with client needs and strategic objectives. You will report to the Head of Delivery and Governance within our practice.
What You'll Be Doing
- Lead the successful delivery of complex Salesforce programmes, overseeing multiple projects and ensuring solutions are delivered on time, within budget, and meet agreed business and client requirements.
- Provide leadership across delivery and presales engagements, shaping solutions, developing estimates, and supporting the translation of requirements into commercial proposals.
- Build, coach, mentor and lead high-performing delivery teams, fostering collaboration, supporting career development, and driving successful outcomes across Salesforce workstreams.
- Act as a trusted advisor to clients, managing stakeholder relationships, communicating progress, handling escalations, and guiding strategic decision-making.
- Drive project planning, governance and roadmap development, proactively identifying and mitigating risks while ensuring solutions align with business expectations and strategic objectives.
- Lead Agile delivery teams to implement high-quality Salesforce solutions across multiple Salesforce Clouds, applying industry best practices and the latest platform capabilities.
- Support the growth of the practice through interviewing prospective candidates, contributing to recruitment activities, and helping build high-performing teams.
- Stay current with Salesforce innovations and support the continuous improvement of delivery approaches, methodologies, and client outcomes.
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What Experience You'll Bring
- Extensive experience (typically 10+ years) across delivery within the Salesforce ecosystem.
- A minimum of 7 years in managing medium to large-scale Salesforce projects or programs.
- Proven track record of leading and managing global teams.
- Salesforce Expertise: Strong understanding of Salesforce platform capabilities, best practices, and implementation strategies.
- Leadership Skills: Proven ability to lead cross-functional teams and manage diverse stakeholders effectively.
- Communication Skills: Excellent interpersonal skills to facilitate collaboration among team members and clients.
- Analytical Skills: Strong problem-solving abilities to address challenges that arise during project execution.
- Tools and Process: Familiarity with commercial models, agile methodologies and project management principles.
- Salesforce certifications across the 360 are highly desirable.
- Ability to work collaboratively in a fast-paced, dynamic environment.
- A proactive, innovative mindset with a passion for driving revenue growth and delivering client value.
Who We Are
At NTT DATA, you have endless opportunities to think big, act bold, and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.
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What We'll Offer You
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
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