Cox Motor Group
Senior Service Advisor
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Senior Service Advisor
Location: Lancaster
Posted: 24-07-2026
Contract: Full Time
Salary: OTE £37,500 per annum
Hours: Working hours: 42.5 hours per week, Monday – Friday, alternative Saturday + bonus + overtime
Location: Lancaster Dealership, Lancaster Volkswagen
Job Description
An excellent opportunity for an experienced Senior Service Advisor with the drive and enthusiasm to push the business forward. Working in the small but friendly and passionate team, you will have the opportunity to develop your skills and learn more about the group.
This is your opportunity to join one of the largest family-owned dealership groups in the North West, with a sustained and energetic programme of growth. Our culture is entrepreneurial and fast-paced, our vision is simply to have our customers at the heart of all we do. As a company whose culture is to promote from within, your opportunities are endless.
Main Purpose Of Job
- To maximise service department profitability through the use of professional sales techniques, maximising customer awareness of all available workshop services.
- To work effectively within the dealership team to ensure industry-leading standards of customer care and satisfaction at all times.
Senior Service Advisor Job Role
- Supervise a small team of Service Advisors
- Be the first contact for the customer as they enter the dealership
- Explain the repair process and then book the customers' vehicles in
- Be able effectively to sell products and services as well as making customer bookings
- Communicate with the workshop technicians and customers to ascertain the level of work required and gain authorisation
- Make the customer's experience as enjoyable as possible, whilst providing the very highest level of customer service
- Raise job cards and provide customer estimates, according to company policy on schedules and pricing.
- Calculate charges for all parts, labour and service repairs, ensuring the accuracy of charging structure.
- Be able to meet all deadlines as set by Line Manager and company procedures.
- Adhere to all Health & Safety, environmental and Company policies and procedures
- Ensure accurate documentation for warranty work in line with requirements and dealership policy
- Ensure jobs in progress are monitored, and report problems to Line Manager
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Candidate Requirements
- Must have a clean full driver’s licence
- Must have at least 2 years previous experience of motor trade service advisor
- Must have at least 1 year previous experience of motor trade supervisor role
What You Get In Return
- Salary is Dependent on Experience
- Monthly performance-based bonus
- 23 days holiday plus bank holidays. Increasing every 5 continuous years of continuous service
- Work Place Pension after 3 months
- Friendly atmosphere
- Professional development
- Uniform provided
- Car Benefit Scheme available after 6 months and meets criteria
- Employee of the month reward scheme
- Monthly Employee Competitions
- Length of Service recognition events
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Dealership
Note: Upon offer of employment, we reserve the right to request a Criminal Records Bureau Disclosure at Standard level, and this disclosure will include details of cautions, reprimands or final warnings as well as convictions.
Note: Please provide details in the message field of any convictions which are not spent under the terms of the Rehabilitation of Offenders Act 1974.
Apply in writing
Please send your CV to the following address:
HR Department,
Cox Motor Group,
Northgate,
White Lund Industrial Estate,
Morecambe,
Lancashire
LA3 3PA
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