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Department for Environment, Food and Rural Affairs

Senior Service Catalogue Analyst

New York
£35.9k/yr
Posted 1 day ago
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Job Description

Job Summary

Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.

Digital, Data, Technology and Security (DDTS) is the trusted team for digital across the entire Defra Group.

We have around 1000 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.

Role

As a Senior Service Catalogue Analyst you will be responsible for supporting the day-to-day operational execution of the Service Catalogue Management Process and maintenance of the catalogue with the available IT Applications, Products and Business Services. You will receive, review and implement requests to add, amend or disable entries within the catalogue to ensure all the necessary information is provided.

You will be a liaison with the Requestor and Stakeholders to review the requirements and gain approval from the Service Owner and Service Catalogue Manager and use the ServiceNow platform to develop, test and implement new Service Requests and will support general platform administration.

Responsibilities

  • Ensuring all required information is obtained and conducting impact assessments for requests to add, update, remove or disable a service requests
  • Initiating the design, development, build and testing of new or update catalogue items
  • Configuring the ServiceNow platform to support complex catalogue changes, including API integrations and advanced workflows
  • Communicating service catalogue changes to relevant stakeholders and user groups
  • Developing and delivering training on Service Catalogue maintenance and updates
  • Contributing to identifying and defining handoffs between Service Management functions and processes to ensure seamless service delivery
  • Supporting continuous improvement initiatives by contributing to reviews and enhancements of the Service Portal user experience

Skills And Experience

  • Experience in administrating the ServiceNow platform
  • Experience of capturing requirements and designing request items and workflows
  • Experience of working with stakeholders and managing expectations
  • Knowledge and understanding of the ITIL framework and ITSM practices

Selection process

The Civil Service marks each element of the selection process on a merit basis. You can visit the gov.uk website for further information on the Civil Service rating scale.

Ensure you have tailored your CV and Personal Statement to the 'skills and experience' section of the job advert by providing examples on how you are suitable for the role using the STAR method.

Please ensure you demonstrate clearly, within your personal statement, how you meet these requirements, as the information you provide will form a key part when the panel is scoring your application.

For further information on STAR, you can check out our Hints and Tips document.

Application process

As Part Of The Application Process, You Will Be Assessed On Your Experience. This Will Be Evaluated By Looking At Your CV And Personal Statement, So Please Provide The Following And Ensure Your Experience Is Clearly Demonstrated

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  • A CV
  • A 500-word Personal Statement: Referring to the 'skills and experience' sections of the job advert, please demonstrate how you are suitable for the role by providing relevant examples.

Further details around what this will entail are listed on the application form.

Sift will begin shortly after the advert closes.

Should there be a large number of applications, an initial sift will be conducted using your personal statement. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment or interview.

Interview

If successful at sift, you will be invited to an interview where you will be assessed on the Behaviours listed below, as well as Experience.

Interview dates are to be confirmed. Please note that these may be subject to change.

Interviews will be held virtually on Microsoft Teams.

For further information on Success Profiles, you can visit the links below and watch our videos on DefraJobs.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Changing and Improving
  • Communicating and Influencing
  • Working Together

Benefits

  • Alongside your salary of £35,895, Department for Environment, Food and Rural Affairs contributes £10,398 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
  • 25 days leave (rising to 30 days over 5 years) plus bank holidays.
  • A Civil Service pension with an average employer contribution of 28.97%.
  • A day off per year for the King's birthday.
  • Access to a range of retail discounts.
  • Flexible working options such as condensed hours, part-time and flexi time.
  • 3 paid volunteering days per year.
  • Funding for professional membership of a recognised professional body.
  • Learning and development tailored to your role and budget for training or qualifications.
  • A culture encouraging inclusion and diversity.
  • Cycle to work scheme.
  • Health cash plan to help you manage health costs for a reduced monthly fee.
  • Access to the Employee Assistance Programme open 24 hours, 7 days a week, that provides support to you during any times of stress or difficulty.
  • Free access to Headspace for wellbeing.
  • Season ticket loan for public transport.

Location

As part of the pre-employment process for this post, successful candidate(s) will be able to agree a contractual workplace from those locations listed in this advert. The agreed contractual workplace is then the substantive and permanent place of work for the successful candidate(s).

Where the location is ‘National’ the successful appointee should discuss and agree an appropriate contractual location in line with both Defra’s location policy and site capacity, prior to proceeding with pre-employment processes.

The agreed amount of time spent at a workplace for this post will reflect the requirement for Civil Servants to spend at least 60% of their working time in an organisation workplace with the option to work the remaining time flexibly from home. Working time spent at a workplace may include time spent at other organisational locations including field-based operational locations, together with supplier, customer or partner locations. This is a non-contractual agreement which is consistent with common Civil Service expectations.

Travel costs to non-contractual workplaces will be subject to departmental travel and subsistence policies. Travel costs to contractual workplaces are the responsibility of the employee.

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The successful candidate is required to carry out all their duties from a UK location, and cannot do so from an overseas location at any time.

Salary

New entrants to the Civil Service are expected to start on the minimum of the pay band. The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.

Reserve list

A reserve list may be held for a period of 12 months from which further appointments can be made.

Childcare Vouchers

Any move to DEFRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

  • Contact Government Recruitment Service via defrarecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

  • Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.

Visa Sponsorship Statement

Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Merit Lists

Where more than one location is advertised, candidates will be posted in merit order by location. You will be asked to state your location preference on your application.

Criminal Record Check

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Internal Fraud Database Check

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

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Location

New York, England, United Kingdom

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