Free-Work UK
Senior Service Delivery Analyst - Hybrid (IT) / Contractor
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Senior Service Delivery Analyst - Hybrid
Higher rates will only be paid for exceptional candidates
Location
Can be based in either Portsmouth or Perth
About the Role
Join a team responsible for supporting the delivery and continual improvement of business-critical IT services within a complex enterprise environment.
The position is ideal for an experienced Service Delivery professional with strong ITIL knowledge, stakeholder management skills, and a passion for driving service excellence.
Responsibilities
- Support the management and continual improvement of business-critical IT services.
- Monitor service performance and produce service reporting and management information.
- Manage major incidents, escalations, and service issues through to resolution.
- Support supplier governance activities, service reviews, and performance management.
- Work closely with business and IT stakeholders to ensure effective service delivery.
- Support service continuity, compliance, and risk management activities.
- Assist with the transition of new or changed services into live operation.
- Identify and deliver service improvement initiatives that enhance operational performance.
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Skills and Experience
- Experience within a Service Delivery Management or Service Support role.
- Experience supporting business-critical IT services within a large organisation.
- Experience of a regulated environment would be a distinct advantage.
- ITIL Foundation Certification (v3 or v4).
- Strong analytical skills with experience producing service reports and performance metrics.
- Experience managing major incidents, escalations, and operational service issues.
- Excellent stakeholder engagement and communication skills.
- Experience with ServiceNow or similar ITSM platforms desirable.
- Experience working within Agile delivery environments desirable.
- Experience supporting services within regulated industries would be advantageous.
Application Process
To apply, please send your CV by pressing the apply button.
Due to the high volume of applications, only shortlisted CVs will be contacted.
About LA International
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LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance, and assurance.
A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable, and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
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