Corecom Consulting
Senior Service Designer
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Permanent | Up to £60,000 + up to 12% bonus | Leeds / Hybrid
We're looking for an experienced Senior Service Designer to join a well-established heritage business.
This is a great opportunity to join a brand new service design group and help build the capability from the ground up, designing services end to end around the needs of customers and colleagues.
You'll be involved across:
- Exploring the moments that matter to customers and colleagues, using data, insight and conversations with the people doing the work
- Designing future services end to end, considering upstream, downstream and cross-channel impacts
- Identifying priorities and helping move initiatives into delivery and continuous improvement
- A varied portfolio, which could include a mobile app, knowledge and communications, channel consistency and key journeys such as buying a first home, bereavement, power of attorney and financial difficulty
- Working alongside architects, senior leaders and a small group of fellow senior service designers
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You'll be joining at an interesting time, with the chance to move the business away from improving things channel by channel and towards proactively shaping and prioritising change, with input into long-term corporate planning.
You'll need:
- Proven experience designing services end to end across multiple channels
- The ability to look beyond a single touchpoint and understand wider journey impacts
- A self-starting approach and comfort working with ambiguity as the portfolio takes shape
- The ability to identify the right people, build relationships and navigate a large organisation
- A balanced view of customer, people and process needs
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Nice to have:
- Experience of service design tools and techniques (these can be developed over time)
The Package
- Up to £60,000
- Annual performance-related bonus of up to 12%, paid in April
- Permanent
- Leeds office, hybrid working
- Pension contributions, plus additional benefits tailored to different life stages
This is a particularly good opportunity for a service designer with a couple of years' hands-on experience who is ready for their next step up and wants real influence and visibility across the business.
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