NHS Scotland
Senior Service Desk Analyst VR
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Role
We are looking for someone to join our busy Digital Services IT Service Desk Team providing first line IT Support and general team supervision to a function supporting approximately 10,000 computer users across NHS Fife, including GPs.
You will have excellent communication and customer relation skills together with the ability to identify PC and other Endpoint problems relayed to you by people with differing levels of technical understanding. You will have a sound, logical approach to problem solving as well as skills in prioritising and managing your own workload and the workload of the team.
Calls will come by telephone or online portal and you will be expected to either fix first time (50%) or pass on accurate and complete information to the other specialist resolver groups within the wider team.
Previous supervisory experience in an IT support role would be a distinct advantage, as would knowledge of Microsoft products. The Service Desk has a ‘pop-up’ capability so you must be able to travel between Kirkcaldy and Dunfermline very occasionally and throughout Fife by exception.
A high level of English language competency and communication skills is necessary to perform this role safely and effectively. NHS Fife is a 24/7 organisation so you may be asked to work outside of normal office hours from time to time. There is also an opportunity for flexible working hours (within a flexible working policy) and some hybrid working between home and office.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
- Excellent communication and customer relation skills
- Ability to identify PC and other Endpoint problems
- Sound, logical approach to problem solving
- Skills in prioritising and managing your own workload and the workload of the team
- Previous supervisory experience in an IT support role
- Knowledge of Microsoft products
- Ability to travel between Kirkcaldy and Dunfermline and throughout Fife
- High level of English language competency and communication skills
Working Conditions
- Flexible working hours (within a flexible working policy)
- Hybrid working between home and office
- Opportunity to work outside of normal office hours
Application Information
For informal enquiries please email fife.ehealthrecruitment@nhs.scot
Right to Work
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigration Service.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.
Equality and Diversity
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London