East Lancashire Hospitals NHS Trust
Senior Service Desk Specialist
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IT Service Desk Team Member
This is a technical position required to provide first and second line technical support with the knowledge and skills to provide first-time-fix call resolution.
The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests and standard changes within agreed service levels for all staff within Morecambe Bay Hospitals NHS Foundation Trust as well as those working remotely from satellite sites.
Responsibilities
- Training new starters
- Supporting current staff
- Supporting Service Delivery management with problem management
- Updating article list and knowledge bases
- Providing first time fix process documents for Service Desk
About the Informatics Team
The Informatics team are responsible for developing the Trust's information, Communication and Technology Strategy and for delivering the information systems development programme. It also ensures the operation of secure and confidential systems, the provision of high quality information and records to support patient care, clinical governance, and performance management.
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About the IT Services Department
The IT Services Department is part of the Informatics Directorate and is responsible for strategy, design and transition and operational management of the IT Portfolio in conjunction with other specialist areas of informatics. It provides a range of services to approximately 16,000 users within the Trust.
The use of IT has grown significantly in recent years and is now an essential part of most areas of work. As the Trust is working to eliminate paper from day-to-day processes the IT infrastructure is becoming even more critical to the delivery of patient care.
Why Choose OneLSC and University Hospitals of Morecambe Bay NHS Foundation Trust
- A vibrant, diverse, and inclusive healthcare community
- Cutting-edge facilities and technology
- Opportunities for continuous professional development
- A culture that values and recognizes your contributions
We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
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Services Provided
- FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
- WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
- All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Contact
For further details / informal visits contact:
- Name: Sharon Rankin
- Job Title: Digital Service Delivery Manager
- Email Address: Sharon.Rankin@mbhci.nhs.uk
- Telephone Number: 07919274911
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