Sherwood Forest Hospitals NHS Foundation Trust
Senior Service Desk Technician
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Role Overview
Are you interested in working in the digital space? Passionate about improving health and care through providing digital support services and helping to future proof our NHS through digital transformation? If the answer is yes, then we want to talk to you! We are looking for an enthusiastic individual to join our Team.
As a dedicated Senior Service Desk Technician, you will be the first point of contact for all IT-related incidents and service requests, responsible for performing remote troubleshooting and determining appropriate solutions based on the information collected and provided by customers. Excellent customer service is required and accompanied by good IT technical skills. The need to accurately capture and handle all calls with the goal of resolving as many as possible at the first point of contact (first time fix) and ensuring service levels and targets are met as well as meeting customer satisfaction and continuous service delivery demands is essential.
The successful candidate will be expected to work a regular shift pattern as well as out-of-hours support (via an on-call rota) to ensure support is available to NHIS supported organisations 24/7 (including bank holidays).
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At the heart of this role is a commitment to supporting the provision of the highest quality patient care through personal accountability, service excellence, and continuous improvement.
To understand the role in more detail, please refer to the attached job description and person specification.
About Us
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.
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We know happy colleagues deliver better care. All our teams work in a supportive environment, which nurtures your wellbeing and provides opportunities for development and progression. We do not just care for our patients, we also care for you.
We have an open, inclusive and diverse culture and we would like you to be part of the team.
Role
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Contact Information
For further details / informal visits contact:
- Name: Jacqui Hawkins
- Job title: Service Desk Team Leader
- Email address: j.hawkins@nhs.net
- Telephone number: 01623410310
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