NHS Scotland
Senior Service Improvement Manager
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Fixed term/Secondment opportunity for 12 months to improve service delivery.
Secondment Opportunity
Existing permanent employees must first discuss this opportunity with their substantive line manager and complete the secondment request form prior to interview. The secondment request form and the associated secondment policy can be found on the HR/Recruitment intranet pages and must be completed and signed by the substantive line manager. The Candidate should then take it with them to interview as confirmation that an agreement has been granted.
An exciting opportunity has arisen for a Senior Service Improvement Manager
This post will play a central role in leading, coordinating and supporting a complex programme of improvement across acute services, community services, Health and Social Care Partnerships, Primary Care, the Scottish Ambulance Service and third sector partners.
Responsibilities
- Provide senior improvement leadership across the urgent and unscheduled care pathway, supporting delivery of local and national priorities including flow, access standards, Discharge Without Delay and whole-system service redesign.
- Work closely with senior clinical, operational and partner teams to support the development, implementation and evaluation of sustainable service improvements that improve patient experience, safety, quality and performance.
- Support governance, assurance and reporting arrangements.
- Facilitate collaborative improvement activity.
- Contribute to building improvement capability across the system.
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Requirements
- Experienced, credible and highly motivated individual with strong leadership, programme management and improvement skills.
- Confident working across organisational and professional boundaries.
- Ability to influence and support senior stakeholders.
- Comfortable using complex data and performance information to inform decision-making and drive improvement.
- Experience of working within urgent and unscheduled care, clinical services or a complex health and care environment would be beneficial.
Conditions
- This is a varied and influential role requiring autonomy, judgement, resilience and the ability to manage competing priorities within a fast-moving operational environment.
- This is not a hybrid role and will require on-site working across NHS Forth Valley as required.
- The duties of this post require the successful candidate to complete a Level 2 Disclosure Scotland check.
Information enquiries
Deborah Lynch, Programme Manager for Unscheduled Care
deborah.lynch@nhs.scot
Certificate of Sponsorship
Applicants who require sponsorship to work in the UK are advised to carefully review the eligibility criteria for the Skilled Worker or Health and Care Worker visa routes. NHS Forth Valley may be able to offer sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. Sponsorship is not guaranteed and is assessed on a case-by-case basis following interview and at the commencement of pre-employment checks.
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Application Guidance
- Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged.
- By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.
- Failure to comply with this requirement may result in your application being withdrawn from the application process.
Application Process
Please note that the majority of correspondence is sent by e-mail, therefore please check your e-mail regularly (including junk folders) and your Jobtrain account for updates.
Equality and Diversity
NHS Forth Valley is positive about disabled people and is committed to offering an interview to disabled people who meet the minimum criteria for the job. Please contact the Recruitment Office on 0330 041 4694 if there are any reasonable adjustments we can make to assist you with your application and/or interview.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
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