Hexagon Infrastructure & Geospatial
Senior Service Technician
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ABOUT THE ROLE
The Senior Service Engineer is responsible for the repair, calibration, servicing, testing and certification of Leica Geosystems' surveying, machine control, geomatics and engineering equipment to the highest standards of quality, accuracy and customer satisfaction.
The role provides technical expertise, supports continuous improvement within the workshop, and acts as a subject matter expert for designated product ranges. The post holder will also support customers, distributors and colleagues with technical advice, troubleshooting and product knowledge.
DUTIES & RESPONSIBILITIES:
Technical service delivery
- Diagnose, repair, calibrate, service and certify Leica Geosystems equipment in accordance with manufacturer specifications and established service procedures.
- Undertake complex fault finding on electronic, mechanical and optical systems.
- Ensure all work is completed accurately, efficiently and within agreed service turnaround times.
- Carry out final quality inspections and testing prior to product release.
- Maintain detailed and accurate service records using company systems and processes.
- Prepare service quotations and estimates, including labour, parts and consumables as required.
- Ensure spare parts are correctly allocated and recorded against service jobs to maintain stock accuracy.
- Escalate complex technical issues through the appropriate channels where resolution cannot be achieved locally.
Technical Expertise
- Act as a recognised technical specialist for designated product families.
- Maintain expert knowledge of Leica Geosystems products, technologies and service methodologies.
- Review technical bulletins, service updates and product communications from global manufacturing and engineering teams.
- Support the implementation of new products, repair processes and service procedures.
- Share technical knowledge and best practice with colleagues to improve team capability.
Customer support
- Provide technical assistance and troubleshooting support to customers, distributors and internal stakeholders.
- Work collaboratively with Technical Support, Sales and Customer Service teams to resolve customer issues effectively.
- Assist with customer demonstrations, product familiarisation and technical training when required.
- Support a positive customer experience through professional and timely communication.
Quality, Compliance and Continuous Improvement
- Adhere to all quality management systems, processes and procedures.
- Maintain compliance with calibration, certification and product traceability requirements.
- Contribute to continuous improvement initiatives to enhance service quality, efficiency and customer satisfaction.
- Identify opportunities to reduce rework, improve turnaround times and optimise service processes.
- Participate in audits, process reviews and improvement projects as required.
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Health, Safety and Environmental Responsibilities
- Follow all company health, safety and environmental policies and procedures.
- Ensure safe handling and maintenance of tools, equipment and testing facilities.
- Maintain a clean, organised and safe working environment.
- Report hazards, incidents or near misses promptly.
General
- Support colleagues and wider business activities as required.
- Undertake training and development to maintain and enhance technical competence.
- Carry out any other duties reasonably required within the scope of the role.
QUALIFICATIONS, KNOWLEDGE & EXPERIENCE:
Essential:
- Significant experience in diagnosis, repair and servicing electronic equipment to component, board or module level.
- Experience working within a technical service, calibration, manufacturing or engineering environment.
- Proven ability to troubleshoot complex electronic and electromechanical systems.
- Knowledge of electronic fault-finding techniques and diagnostic processes.
- Experience working with precision mechanical assemblies and electromechanical systems.
- Computer literate, with experience using service management, diagnostic or calibration software.
- Understanding of quality standards, service procedures and documentation requirements.
- Experience accurately recording service activities, parts usage and repair outcomes.
- Ability to work independently and manage workload effectively.
- Excellent attention to detail and commitment to quality.
- Ability to quickly assimilate new technologies, products and service methodologies.
- Flexible and adaptable approach to changing business and customer requirements.
- Proven ability to build strong relationships with customers, colleagues and external partners.
- BTEC, NVQ Level 3, apprenticeship qualification or equivalent in Electronics, Electrical Engineering, Instrumentation or a related discipline.
- Good standard of literacy and numeracy.
Desirable:
- Experience servicing surveying, geomatics, machine control or precision measurement equipment.
- Experience working with optical systems and precision mechanical assemblies.
- Experience in providing technical support directly to customers.
- Knowledge of Leica Geosystems products and solutions.
- HNC/HND in Electronics, Electrical Engineering or related discipline.
- Manufacturer technical certifications.
CORE BEHAVIOURS
Customer Focus
- Delivers a professional and responsive service, understands the impact of equipment downtime on customers, and works proactively to provide timely, high-quality solutions.
Technical Excellence
- Demonstrates strong technical expertise and a commitment to quality, maintaining up-to-date knowledge of products, technologies, repair techniques, and industry best practices.
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Quality & Attention to Detail
- Takes pride in delivering accurate, reliable and thorough work, following established procedures and ensuring equipment is repaired, calibrated and certified to the highest standards.
Problem Solving & Continuous Improvement
- Approaches challenges methodically, identifies root causes, develops effective solutions, and seeks opportunities to improve processes, efficiency and service performance.
Ownership & Accountability
- Takes responsibility for work, decisions and outcomes, consistently delivering on commitments and maintaining high standards of safety, quality and professionalism.
Planning & Delivery
- Effectively manages workload, priorities and deadlines, ensuring service activities are completed efficiently while maintaining quality and customer expectations.
Collaboration & Knowledge Sharing
- Builds positive working relationships across teams, openly shares technical expertise, and supports the development of colleagues to enhance overall team capability.
Adaptability & Learning Agility
- Embraces new technologies, products and ways of working, remaining flexible and responsive to changing customer and business requirements.
Safety & Compliance
- Demonstrates a strong commitment to health, safety, quality and regulatory requirements, following company procedures and promoting a safe working environment.
Integrity & Professionalism
- Acts with honesty, respect and professionalism, representing Leica Geosystems positively and building trust with customers, colleagues and stakeholders.
ABOUT US
At Hexagon, we do not just measure the world – we define its future. As the global leader in measurement technologies, we provide the confidence that vital industries rely on to build, navigate, and innovate. From microns to Mars, our solutions drive productivity, quality, safety, and sustainability across aerospace, agriculture, automotive, construction, manufacturing, and mining. Yet measurement is only the beginning. We bridge the physical and digital worlds with cutting-edge metrology, reality capture, and positioning solutions – making industries and cities safer, smarter, and more sustainable.
Hexagon’s Infrastructure & Geospatial division specifically focuses on combining accurate measurement, positioning, and mapping technologies with industry-tailored workflows to help geodata-dependent industries capture, visualise, and analyse the physical world, turning data into actionable insights for better decision-making and improved efficiency. Looking forward, we are striving to enable our customers to meet sustainability and demographic challenges – ultimately advancing them towards truly autonomous solutions.
Measurement is the foundation of progress. When it has to be right, it has to be Hexagon.
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