Thrive IT Systems
Senior ServiceNow AI Solution Architect
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Senior ServiceNow AI Solution Architect
Job Summary
We are looking for an experienced Senior ServiceNow AI Solution Architect to lead the design, implementation, and optimisation of enterprise-scale ServiceNow solutions, combining IT Service Management (ITSM), Employee Experience, and AI-driven automation.
The ideal candidate will have strong ServiceNow platform architecture expertise and hands-on experience with Now Assist, AI Agents/Agentic AI, Virtual Agent, Employee Center, UI Builder, Performance Analytics, and enterprise integrations.
Key Requirements
- Strong expertise in ServiceNow ITSM and ITSM Pro.
- Hands-on experience with ServiceNow AI Agents and Agentic AI.
- Strong ServiceNow platform architecture and solution design experience.
- Experience with Now Assist and AI-powered automation.
- Expertise in Virtual Agent and conversational workflow design.
- Experience with IntegrationHub and enterprise integrations.
- Knowledge of Service Portal, Employee Center, and UI Builder.
- Experience designing dashboards, KPIs, scorecards, and Performance Analytics solutions.
- Strong knowledge of Flow Designer and workflow automation.
- Experience with REST, SOAP, MID Server, and IntegrationHub spokes.
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Mandatory Skill Set
- ServiceNow ITSM / ITSM Pro
- ServiceNow AI Agents / Agentic AI
- ServiceNow Platform Architecture
- Now Assist
- Virtual Agent
- IntegrationHub
- Service Portal / Employee Center
- UI Builder
- Performance Analytics
- Flow Designer
- Enterprise Integrations
Key Responsibilities
- Lead the architecture, implementation, and enhancement of ServiceNow ITSM solutions across Incident, Problem, Change, Request, Knowledge, and Major Incident Management.
- Design and implement Now Assist and AI-powered ServiceNow capabilities.
- Define and configure AI Agents, Agentic Workflows, and AI-driven automation.
- Identify business and operational use cases for Agentic AI.
- Design Virtual Agent topics and conversational workflows across ITSM, Service Catalog, and Knowledge Management.
- Design modern employee experiences using Employee Center, Service Portal, and UI Builder.
- Develop dashboards, KPIs, scorecards, and Performance Analytics solutions.
- Lead enterprise integrations using IntegrationHub, REST, SOAP, MID Server, and IntegrationHub spokes.
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Employment Details
- Employment Type: Permanent / Full-time
- Location: Stratford-upon-Avon, United Kingdom
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