Thrive IT Systems

Senior ServiceNow AI Solution Architect

Stratford-upon-Avon

Posted about 20 hours ago

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Senior ServiceNow AI Solution Architect

We have one open position of Senior ServiceNow AI Solution Architect with one of our clients based in Stratford-upon-Avon, UK. This is a permanent/fulltime position. Below is the full job description for your reference. Please share your application once you are interested.

Role:

Senior ServiceNow AI Solution Architect

Mode:

Permanent/Fulltime

Location:

Stratford-upon-Avon, UK

Job Description:

We are looking for an experienced Senior ServiceNow AI Solution Architect to lead the design, implementation and optimization of enterprise-scale ServiceNow solutions, combining ITSM, Employee Experience and AI-driven automation.

This is a senior architecture role for someone who can work across ServiceNow ITSM, Now Assist, AI Agents / Agentic AI, Virtual Agent, Employee Center, UI Builder, Performance Analytics and enterprise integrations.

Mandatory Skills

ServiceNow ITSM / ITSM Pro
ServiceNow AI Agents / Agentic AI
Strong ServiceNow platform architecture experience
Now Assist
Virtual Agent
IntegrationHub
Service Portal / Employee Center
UI Builder
Performance Analytics
Flow Designer
Enterprise integrations

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Key Responsibilities

Lead the architecture, implementation and enhancement of ServiceNow ITSM solutions covering Incident, Problem, Change, Request, Knowledge and Major Incident Management.
Design and implement Now Assist and AI-powered ServiceNow capabilities.
Define and configure AI Agents, Agentic Workflows and AI-driven automation.
Identify suitable business and operational use cases for Agentic AI.
Design Virtual Agent topics and conversational workflows across ITSM, Service Catalog and Knowledge Management.
Design modern employee experiences using Employee Center, Service Portal and UI Builder.
Design dashboards, KPIs, scorecards and Performance Analytics solutions.
Lead enterprise integrations using IntegrationHub, REST, SOAP, MID Server and IntegrationHub spokes.
Provide solution architecture and technical leadership across ServiceNow transformation programmes.
Work with business stakeholders, architects and delivery teams on discovery, roadmap and solution design.
Provide technical guidance and mentoring to ServiceNow development and administration teams.
Ensure solutions follow ServiceNow architecture and platform best practices.