EPAM Systems
Senior ServiceNow Consultant
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Senior ServiceNow Consultant
We're looking for a Senior ServiceNow Consultant to join our team in London, United Kingdom in a hybrid working mode. In this role, you will lead the design, implementation, and optimization of enterprise-grade ServiceNow solutions that enhance operational efficiency and scalability. This position provides the opportunity to collaborate with cross-functional experts, leverage the latest ServiceNow capabilities, and contribute to AI-driven initiatives, helping clients transform their business processes and achieve measurable outcomes.
Responsibilities
- Design and implement ServiceNow solutions that address enterprise business needs and improve workflows
- Leverage new platform capabilities to deliver scalable and high-performing solutions
- Guide and mentor developers and engineers, fostering continuous learning and knowledge sharing
- Collaborate with partners and clients to define requirements and translate them into actionable solutions and architectures
- Develop products and solutions using ServiceNow modules and contribute to internal intellectual property
- Ensure development, integration, and governance best practices, with a focus on performance and security
- Contribute to design strategies for AI adoption in ServiceNow projects
- Support knowledge management and related internal initiatives
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Requirements
- 12+ years of experience delivering complex ServiceNow projects across multiple modules such as ITSM, ITOM, HRSD, and CSM
- Deep knowledge of ServiceNow architecture, integrations, and development best practices
- Proven leadership skills with experience in mentoring and influencing teams
- Strong analytical and problem-solving skills
- ServiceNow certifications such as CSA, CIS, or CAD
- Excellent written and verbal communication in English
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Nice to have
- Experience with emerging ServiceNow modules and AI integrations
- Background in supporting pre-sales or knowledge-sharing activities
We offer
- EPAM Employee Stock Purchase Plan (ESPP)
- Protection benefits including life assurance, income protection and critical illness cover
- Private medical insurance and dental care
- Employee Assistance Program
- Competitive group pension plan
- Cyclescheme, Techscheme and season ticket loans
- Various perks such as free Wednesday lunch in-office, on-site massages and regular social events
- Learning and development opportunities including in-house training and coaching, professional certifications, and courses
- If otherwise eligible, participation in the discretionary annual bonus program
- If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
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