Sopra Steria
Senior ServiceNow Technical Consultant
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Are you passionate about designing and developing innovative ServiceNow solutions that help organisations manage risk, drive compliance, and deliver meaningful business outcomes?
We're looking for a Senior ServiceNow Technical Consultant / Developer to join our growing ServiceNow practice. While experience across Enterprise Asset Management (EAM), Field Service Management (FSM), or Integrated Risk Management (IRM) is valued, this role has a particular focus on the development, enhancement, and optimisation of ServiceNow Integrated Risk Management (IRM) solutions.
Working alongside highly skilled consultants, architects, and technical specialists, you'll play a leading role in delivering complex ServiceNow implementations for a diverse client base. You'll be empowered to influence solution design, contribute to technical strategy, and mentor colleagues while continuing your own professional development through ServiceNow learning paths and certifications.
We can offer great career progression opportunities, the ability to be based anywhere across the UK, benefits which you can flex to meet your needs, and training and development opportunities.
What you'll be doing:
- Leading the design, configuration, development, and deployment of ServiceNow solutions, with a primary focus on Integrated Risk Management (IRM) and opportunities across EAM and FSM.
- Designing and implementing scalable workflows, data models, security controls, and governance frameworks aligned with ServiceNow best practice.
- Translating business requirements into innovative technical solutions that support risk, compliance, asset, and field service processes.
- Developing and supporting integrations using IntegrationHub, APIs, and third-party platforms to maximise business value.
- Troubleshooting complex technical challenges, driving platform optimisation, and reducing technical debt across client environments.
- Mentoring junior team members and promoting engineering excellence, continuous improvement, and knowledge sharing.
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What you'll bring:
- Strong hands-on experience delivering solutions on the ServiceNow platform.
- Practical experience implementing and developing ServiceNow Integrated Risk Management (IRM), including risk, control, compliance, and issue management processes.
- Expertise in JavaScript, Glide API, Flow Designer, ServiceNow scripting, APIs, Service Portal, and UI Builder.
- Strong understanding of ServiceNow platform architecture, integrations, security, and DevOps practices.
- Relevant ServiceNow certifications aligned with your area of expertise.
- Experience delivering technical solutions within complex enterprise or multi-client environments.
It would be great if you had:
- Experience with ServiceNow Enterprise Asset Management (EAM) and/or Field Service Management (FSM).
- Expertise in CMDB implementation and governance, including CSDM, Discovery, and Service Mapping.
- ITIL v3/v4, Agile, or Scrum certifications.
- Experience working within self-hosted and/or domain-separated ServiceNow environments.
- ServiceNow implementation certifications relevant to EAM, FSM, or IRM.
- Experience within Public Sector or government organisations, alongside project leadership and mentoring experience.
If you're interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!
Employment Type: Full-time, Permanent.
Location: UK Wide / Hybrid.
Security Clearance Level: SC Cleared or eligible for SC clearance
Internal Recruiter: Ross
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
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Strategic Digital Solutions (SDS):
With a long history of delivering transformation, we've developed a market-leading partnership ecosystem to provide business services of the future and shape valuable, positive outcomes for communities. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation. We remain committed to values of excellence, empathy and respect to produce transformative outcomes in business processing – creating value for all.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
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