Galaxy i technologies Inc
Senior ServiceNow Technical Consultant
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Job Title: Senior ServiceNow Technical Consultant
Location: Remote
Job Description:
Senior Technical Consultant (Sr. TC)
Technical Consultant (TC)
ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
Technical Competency
- Experience as a Technical Lead
- Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
- Understanding customer business requirements and converting to functional requirements
- Responsible for reviewing requirements for accurate estimation
- Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
- Expertise in ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
- Review, and do proactive analysis and resolve application issues as needed
- Mentor and share technical knowledge/guidance to team
- Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
- Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist, and ITIL V3 foundation
- Should possess good knowledge in Agile/Scrum methodology
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Behavioral Competency
- Handles customer meetings and provides weekly/monthly reports for customer as well as TCS management
- Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges, and impacts
- Excellent team management skills to manage the project team and members
- Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
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Good to Have
- Experience in ServiceNow custom application design and development
- Evaluate the tool stability and performance and provide recommendations
- Knowledge on new ServiceNow modules (HRSD, SecOps, GRC, SPM, etc.)
- Preferred to have ServiceNow Implementation Specialist certification
- Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders
ServiceNow CSA, CAD certifications
Skills: ServiceNow
Experience Required: 6-8
NOTE: Share me Updated Resumes to c2c@galaxyitech.com
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