Senior Shipping Lead

Help grow a safer, cleaner, healthier future for everyone, every day.

As a member of the Shipping Team, you will be responsible for the accurate shipment of goods to our customers all over the world.

Salary: up to £35,000 per annum.

• Provide support to the team leader and administration team, managing a high volume of domestic and export shipments
• Manage customer orders post packing through to delivery, liaising with customers and internal teams to confirm requirements, resolve enquiries and ensure an excellent service
• Maintain accurate customer, product and transactional data within the ERP system
• Prepare and verify export and customs documentation, ensuring full compliance with current regulations and required timescales
• Be aware of and prepare for incoming regulation changes for both origin and destination requirements
• Produce export-related paperwork including Chamber of Commerce declarations, supplier declarations and support attestations
• Coordinate transport bookings, calculate pallet requirements and work closely with logistics providers to ensure timely collections and deliveries
• Communicate production requirements, order updates and schedule changes across departments to support efficient operations
• Create and maintain product data and technical information, ensuring accuracy across internal systems and customer documentation
• Investigate and resolve product, labelling, delivery and administrative queries from customers and internal stakeholders
• Prepare reports, analysis and operational information for management, maintaining accurate records and filing systems
• Draft professional correspondence, emails and documentation, and participate in departmental meetings and continuous improvement initiatives
• Ensure all administrative, operational and compliance activities are completed accurately, efficiently and in line with company procedures