Personio
Senior Solutions Consultant (d/f/m) - Existing Business, Benelux, UKI, ES
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The Role: How you'll make an impact at Personio
This role is open within our Munich office.
Bring your drive. Make a difference. Join our Solutions Engineering team at Personio and be part of something big, not just for yourself, but for your teammates and your customers.
As a Solutions Consultant, you will be part of the Go To Market (GTM) organization, reporting to the Manager of International Solutions Engineering. You will work primarily with our Benelux, UKI and Spanish account manager and CSM teams on retention and expansion opportunities within our existing customer base, owning the technical strategy for cross-sell and renewals across our accounts.
You will work at the interface between AM, Customer Success and Product & Engineering on technical and product-related projects, while building your expertise to deliver value to both customers and the business.
Role Responsibilities: What you'll do
- Own the technical strategy for existing-business accounts where cross-sell, renewal risk, or account complexity requires senior ownership.
- Map account whitespace, identifying where usage patterns and product gaps signal a cross-sell opportunity before the account manager or customer raises it.
- Act as the escalation point and technical decision-maker for account managers and customer success managers on product-level scoping, technical fit, and requirement validation.
- Build deep, cross-product technical mastery of Personio's suite, integrations, and security landscape, and become the go-to expert other SCs consult before escalating further.
- Lead commercial proposals and executive-level presentations for cross-sell and expansion deals, owning the ROI/TCO business case for adding new products to an existing account.
- Mentor and coach other SCs on technical positioning, discovery, and demo craft, and contribute to the team's enablement content.
- Partner with Product & Engineering to surface adoption and whitespace patterns across the existing-business portfolio, not just individual account feedback.
- Support other regions/markets as required.
- Travel to customer sites as needed (10-20% of time).
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Role Requirements: What you need to succeed
- You have 3-5+ years of customer-facing experience in Solutions Engineering or a similar profession, with a meaningful track record in existing business, renewals, or expansion/cross-sell motions.
- You have a technical background and understanding of SaaS, IT infrastructure, integrations, and security protocols, including working knowledge of security/compliance frameworks (e.g. ISO 27001, GDPR).
- You have a track record of independently owning complex, multi-stakeholder technical evaluations for product or product-line expansion within existing accounts.
- You are customer-centric and commercially driven
- You are also data-driven, think analytically and are able to rightsize your efforts based on customer/business needs
- Up to date knowledge in security/compliance (e.g. ISO27k)
- Clear and structured communication style that can suit changing dynamics
- Working knowledge and understanding of value engineering and ROI/TCO Quantification
- Professional-level English is required, Spanish or Dutch is a plus.
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Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported.
- Competitive reward package, reevaluated each year, including salary, benefits, and pre-IPO equity.
- 28 days paid vacation, plus an additional day after 2 and 4 years.
- 2 fully paid Impact Days, one individual and one company-wide.
- Generous family leave, child support, mental health support, and sabbatical opportunities via PersonioCares.
- PersonioFlex: roughly 40% remote, 60% in-office.
- Annual personal development budget for certifications, memberships, and conferences.
- Flat hierarchies, short decision-making paths.
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