N-able
Senior Solutions Engineer
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Why N-able
At N-able, we’re not just helping businesses be secure — we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.
Cove Data Protection Solutions Engineer
As a Cove Data Protection Solutions Engineer, you will serve as a trusted technical advisor helping MSPs and customers maximize the value of N-able Cove Data Protection. You will partner with customers, Customer Success, Product Management, Engineering, and Sales to improve backup reliability, accelerate recovery outcomes, optimize data protection strategies, and drive long-term customer success.
The role can be hybrid with 3 days a week in the Edinburgh office. We also welcome UK remote applications.
What You'll Do
- Act as the primary technical advisor for customers using N-able Cove Data Protection.
- Drive adoption and optimization of Cove backup, recovery, disaster recovery, and data protection capabilities.
- Conduct backup architecture and data protection reviews, providing best-practice recommendations.
- Guide customers on backup policy design, retention strategies, recovery testing, and operational maturity.
- Support deployments across servers, workstations, Microsoft 365, and cloud-first backup environments.
- Partner with Support and Engineering to troubleshoot backup failures, restore issues, and performance concerns.
- Deliver technical workshops, enablement sessions, and data protection reviews.
- Support renewals, expansions, and retention initiatives alongside Customer Success and Account Management.
- Provide customer feedback to Product and Engineering to influence future Cove platform enhancements.
- Serve as a data protection subject matter expert during escalations and strategic customer engagements.
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What You'll Bring
- 3+ years in Solutions Engineering, Backup Engineering, Technical Consulting, Professional Services, or a related data protection role.
- Experience with backup and recovery platforms, disaster recovery, cloud backup, or BCDR solutions.
- Strong understanding of backup methodologies, recovery objectives, retention policies, and data protection best practices.
- Knowledge of servers, virtualization, Microsoft 365, cloud storage, networking, and endpoint environments.
- Ability to assess backup health, identify coverage gaps, and recommend practical remediation steps.
- Excellent communication, presentation, and customer-facing skills.
- Strong troubleshooting and problem-solving abilities.
- Experience working cross-functionally with Product, Engineering, Support, and Customer Success teams.
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Preferred Qualifications
- Experience supporting MSPs, IT service providers, or channel partners.
- Experience with N-able Cove, Veeam, Acronis, Datto, Replibit, StorageCraft, or similar backup and recovery platforms.
- Industry certifications such as Microsoft 365, Azure, AWS, VMware, CompTIA Server+, Network+, or Security+.
Purple Perks
- Medical, dental and vision coverage
- Generous PTO and observed holidays
- 2 Paid Volunteer Days per year
- Employee Stock Purchase Program
- Fun-raising opportunities as part of our giving program
- N-ablite Learning – custom learning experience as part of our investment in you
- The Way We Work – our hybrid working model based on trust and flexibility
About N-able
At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.
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