BNY Mellon
Senior Specialist, Client Processing
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Senior Specialist, Client Processing Oversight – UK Transfer Agency, Manchester
About BNY Mellon
At BNY Mellon, our culture empowers employee growth and success, driving innovation at the heart of the global financial system. We manage nearly 20% of the world’s investible assets, leveraging cutting-edge AI and advanced technology to redefine industries and uplift communities. Recognised as a top destination for innovators, BNY combines bold ideas, technology, and exceptional talent to shape the future of finance.
For more insights into #LifeAtBNY, visit:
Recent accolades include:
- America’s Most Innovative Companies (Fortune, 2025)
- World’s Most Admired Companies (Fortune, 2025)
- “Most Just Companies” (Just Capital & CNBC, 2025)
Role Overview
Job Title: Senior Specialist, Client Processing Oversight Location: Manchester, UK Team: UK Transfer Agency
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This role provides operational oversight of client processing activities to ensure adherence to client service standards, regulatory compliance, and continuous improvement.
Key Responsibilities
- Coordination & Support:
- Oversee transaction processing, records maintenance, payments, reconciliations, and other Transfer Agency processes to guarantee service excellence.
- Problem-Solving:
- Investigate and resolve day-to-day operational queries, issues, and incidents; use data analysis to monitor performance and drive improvement initiatives.
- Regulatory Compliance:
- Ensure all work aligns with CASS, COLL, COBS, DISP, GDPR, and Consumer Duty requirements.
- Process Development:
- Develop, refine, and maintain procedures, guidelines, and checklists for seamless operational workflows.
Qualifications & Experience
Requirements
- Education: A bachelor’s degree is beneficial but not mandatory.
- Experience:
- 3–5 years of professional experience (less experienced candidates considered).
- Preference for background in financial services operations, client services, or processing environments.
- Skills:
- Willingness to upskill in AI and digital tools.
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Why Join BNY Mellon?
Our Culture
A values-driven environment where talent thrives, innovation flourishes, and tradition meets bold progress.
Benefits & Rewards
A pay-for-performance philosophy ensures competitive compensation and comprehensive benefits:
- Flexible resources and tools for career and personal growth.
- Wellbeing programs focused on mental/physical health and resilience.
- Financially tailored support (retirement, savings).
- Generous paid leave, including volunteer time, to support meaningful moments.
BNY Mellon is committed to equality and affirms inclusivity for all:
- Underrepresented racial/ethnic groups
- Women
- Individuals with disabilities
- Protected veterans
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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