West Mercia Police
Senior Specialist Deskside & Engineering Services
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About the Role
The primary purpose of this role is to be a key member of the Deskside Support and Engineering Services team, delivering high-quality ICT support across West Mercia Police while providing day-to-day leadership and guidance to colleagues. The role contributes to the delivery of a responsive, customer-focused and efficient end-to-end technology service that supports both frontline policing and business operations.
The post holder will provide advanced technical support, maintenance and lifecycle management for a wide range of ICT services and equipment, including CCTV systems, Airwave and operational radios, laptops, desktops, mobile devices, body-worn technology and specialist policing applications. They will work proactively to resolve technical issues, improve service performance and ensure officers and staff have access to reliable, secure and fit-for-purpose technology.
To be responsible for the day-to-day supervising staff across the Deskside Support and Engineering Services teams, coordinating workloads, overseeing daily operations and supporting the professional development of team members to ensure the consistent delivery of high-quality ICT services across the force.
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Role Details
The Senior Specialist Deskside & Engineering Services role is an office-based role. This is a CV-only process – please ensure your employment history is up to date.
You will be invited to a two-stage interview process. The first stage interview (via Teams) will be to discuss your employment background and CV to assess suitability for the role before potentially progressing to a second stage face-to-face interview. This is also an opportunity for you to learn more about the role.
Applicants must have resided in the UK for a continuous period of at least 5 years immediately prior to submitting their application. This is to ensure a checkable history that satisfies the Management Vetting (MV) / Security Check (SC) standards required for this post.
The closing date for this post is 12 noon on Tuesday 6th October 2026.
Why Work for Us?
- 28 days Annual leave (increasing to 33 after 5 years service) + bank holidays.
- Generous pension scheme.
- Health and wellbeing, occupational health services, staff network and an Employee Assistance Programme.
- Police Mutual, affordable private healthcare and other savings.
- Gym membership discounts.
- Discounts on Electric Vehicles and Cycle to work scheme.
- Register for a Blue light card – over 15,000 discounts from large national retailers.
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To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.
Our Commitment
We embrace diversity and welcome applications from everyone. We are also happy to talk flexible working where it is suitable for the role.
If you require any support to complete your application or you have any questions, please contact the recruitment team on 01905 718444 (press option 1 then 5) or email BOC.staff.recruitment.team@westmercia.police.uk (internally please use myBop).
Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.
We know that people from underrepresented backgrounds may hesitate to apply unless they meet every single requirement. We don’t want that to be a barrier for suitable candidates. If you meet the majority of the criteria and are excited about this role, we encourage you to apply. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.
*Photo ID will be required at interview, so please follow this link if you do not have a photo driving license or passport (can be expired).
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