Metroline Ltd
Senior Stakeholder Engagement Officer
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Job Title
Senior Stakeholder Engagement Officer
Division
UK&I Bus & Coach
Reporting to
Director of Corporate Affairs
Department
Corporate Affairs
Location
London
Job Summary
Corporate Affairs department in ComfortDelGro UK&I supports the Bus & Coach business in both its external and internal engagement. This team plays a critical role in shaping our brand, protecting our reputation, and ensuring that our narrative is effectively communicated to stakeholders.
The Senior Stakeholder Engagement Officer will play a key role enabling timely and meaningful two-way engagement with decision makers through building relationships and programmes of activity that to increase the profile and reputation of UK&I business with to support business objectives.
They will support the Director of Corporate Affairs in delivering a professional and high-quality public affairs offer for the business, through face-to-face engagement programmes, events, consultation response support, stakeholder mapping, public affairs monitoring and reporting.
Main Responsibilities
- Engage and manage relationships with senior internal and external stakeholders, including government partners.
- Carry out stakeholder mapping, by identifying key individuals, groups, and organizations, understanding their interests and motivations tailor communication accordingly.
- Collect stakeholder feedback, track engagement metrics, and create reports on stakeholder engagement activity and progress.
- Carry out public affairs monitoring to identify relevant policy announcements, consultation opportunities, and reputational issues.
- Co-ordinate and contribute to organisational responses to consultations, public inquiries, and policy developments.
- Prepare briefing materials, draft presentations, and organise events and visits.
- Support delivery of community investment programmes.
- Support the wider work of the corporate affairs team through internal and external research and liaison with partner organisations, including on responses to press enquiries.
- Support crisis and issue responses as part of the wider crisis management team and collaborating with the Director of Corporate Affairs and Group Corporate Affairs team as appropriate.
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Essential Criteria
- Over 3 years of experience in stakeholder engagement or public affairs or within a complex, multi-stakeholder organisation/environment.
- Good relationship-building and stakeholder management skills, with the ability to influence diverse audiences.
- Experience in interpreting policy and political developments and assess and communicate their impact.
- Experience in delivering programmes of face-to-face engagement, including operational visits and events.
- Proven ability to produce high-quality written outputs for senior audiences at pace.
- Highly organised, with the ability to manage multiple projects in a fast-paced, changing environment and skilled in managing competing priorities.
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Competencies & Skills
- Communication Skills: Excellent written and verbal communication, with the ability to convey complex ideas clearly to diverse audiences.
- Interpersonal Abilities: High emotional intelligence, negotiation skills, and the ability to influence without direct authority.
- Analytical Thinking: Ability to analyse feedback, understand policy developments, and spot potential risks to a project.
- Organisational Skills: Experience planning and managing multiple projects, organising large-scale events, and working to tight deadlines.
Hours of work
38 hours per week, Monday to Friday
Salary
£50,000 pa
Benefits
- Health insurance
- Life cover x 3 of salary
- Free travel on TfL bus and underground plus one person after probation
- Access to counselling EAP
- Free flu jab if wanted
- Specsavers free eye test
- Cycle to work and Electric Vehicle scheme via salary sacrifice
- Employer contributes an extra 2% of pension on top of 3% mandatory
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