J&J Global Fulfilment
Senior Strategic Account Manager
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Role Overview
We're scaling fast, and we're looking for a Senior Strategic Account Manager to take strategic ownership of some of our highest value client relationships. You'll be the commercial driving force behind a portfolio of significant scale and complexity, generating substantial recurring revenue across multiple client categories - leading complex, often multi-entity negotiations, shaping account strategy, and driving revenue expansion.
Beyond your own portfolio, you'll act as a senior voice on client insight, a role model for commercial excellence within the Account Management team, and a key contributor to the direction of our product and service roadmap. You'll often be the first point of escalation for the most sensitive or highest-risk client situations across the wider team.
About Us
At J&J Global Fulfilment we help hundreds of eCommerce brands grow and scale globally. Our team is fast, supportive and proud of the work we do. We believe in teamwork, respect, safety, and celebrating success together. Following a merger at the end of 2025 with QLS Group we are building on our established presence in the UK, Europe, and the USA.
Why Work for Us?
- Salary: £55K - £60K + performance related bonus
- 25 days holiday plus bank holidays
- up to 5% matched pension
- Enhanced sick pay
- Enhanced maternity pay
- Mental Health Support - we have a team of trained Mental Health First Aiders, to support when you may need it
- Life assurance
- Paid volunteering opportunities
- Summer and Christmas parties
Responsibilities
- Own the P&L performance of a large, high complexity client portfolio, driving revenue growth through strategic upsell, cross sell, contract expansion and renewal
- Lead high stakes commercial negotiations and contract reviews with senior and C-suite stakeholders, securing favourable terms that protect margin and reflect the depth and value of the partnership
- Maintain a structured commercial pipeline across your portfolio, prioritising opportunities by revenue impact and strategic value, and reporting on portfolio health to senior leadership
- Develop and present compelling, board ready commercial proposals that articulate measurable ROI for clients, linking our capabilities directly to their growth ambitions
- Build and execute long term account strategies for each key client, identifying the next stage of partnership
- Conduct regular strategic business reviews at senior and executive level, going beyond service delivery to discuss market trends, commercial performance and mutual growth opportunities
- Proactively challenge client fulfilment and operational practices, positioning us as a strategic enabler rather than a transactional vendor
- Cultivate and sustain strong, multi level stakeholder relationships to proactively identify early risk indicators and achieve a sector leading low churn rates across a complex, high value portfolio
- Use data analysis and WMS insights to benchmark client performance, surface improvement opportunities and present actionable growth plans
- Take ownership of the most sensitive, high risk or high value escalations - including those referred to you from elsewhere in the Account Management team
- Work closely with the Sales team to convert referrals and network introductions from within your existing client base
- Act as the senior client voice internally, translating portfolio insight into structured feedback that informs our product and service roadmap, working across Operations, Onboarding, Sales and Tech
- Mentor and coach Account Managers across the team, sharing commercial best practice, negotiation technique and account planning discipline
- Act as a deputy or senior point of contact for the Commercial Director on portfolio matters as required
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Requirements
- 8+ years' experience in Senior / Strategic Account Management, Customer Success or a commercially led client partnership role, including managing a combined portfolio of around £20-£30M in revenue
- A proven, sustained track record of growing revenue within an existing client base through strategic upsell, renewal and contract expansion, across varied categories (e.g. Beauty, Fashion, Supplements)
- 3PL or fulfilment industry experience is essential - a deep understanding of fulfilment operations, carrier economics, SLAs and the commercial mechanics of the sector
- Strong commercial and financial acumen - able to read a client P&L, construct a business case, and lead multi stakeholder, often high value negotiations
- Experience managing complex, high value contracts and commercial agreements, including renegotiations and renewals
- An exceptional communicator with a demonstrated ability to influence and build trust at a C suite level
- Strong analytical capability, comfortable working with data to identify trends, diagnose issues and present recommendations
- A track record of mentoring or informally leading others
- Ability to operate independently, manage competing priorities across a large, high value portfolio, and deliver results with minimal supervision
- Willingness to travel internationally
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Hiring Process
To maintain impartiality in the selection process and prevent bias from influencing shortlisting decisions, all applicants are systematically reviewed blindly by anonymising CV's
- If you're shortlisted, you'll have a video interview
- You'll have an interview or two on site, with our Commercial Director
- You get offered the job and start your amazing new role
Diversity and Inclusion
At James and James, we welcome and value diversity. We believe in fair hiring practices and are dedicated to considering all candidates equally, regardless of their race, colour, religion, gender, national origin, age, sexual orientation, disability, or any other protected status. Should you require any reasonable adjustment for the role or interview process please email us and we'd be happy to discuss these with you.
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