That doesn’t just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.

Accessible, inclusive and equitable for all

We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do, and putting inclusion at the heart of our business.

Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard, and supported.

When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship, and create uplifting spaces where you can learn, share, and feel part of something bigger. They play a big role in helping people feel connected from day one.

The must haves

In order to be considered for the role, you must have the following skills:

• Proven experience managing strategic supplier, partner, wholesale, telecommunications, or ISP customer relationships, with a strong track record of developing long-term trusted partnerships and influencing executive-level stakeholders.
• Strong capability to engage, influence, and align stakeholders at all levels, internally and externally, with proven success in driving outcomes, resolving competing priorities, and securing customer and business alignment.
• Sound understanding of commercial drivers, customer value, contractual obligations, and growth opportunities, with evidence of delivering tangible business outcomes.
• Proven experience leading governance forums, service reviews, and partner performance discussions, ensuring accountability and continuous improvement.
• Strong understanding of supplier management, contractual governance, service delivery, and telecommunications operations, supported by demonstrable examples from previous roles.

The other stuff we are looking for

We'd Also Love It If You Could Bring:

• Ability to champion customer outcomes and coordinate cross-functional teams to deliver service excellence.
• Previous experience working with other major national telco providers, or similar strategic telecommunications partners is highly desirable.
• Experience managing customer performance, service reviews, and governance processes.
• Skilled at managing complex issues, customer escalations, and achieving positive outcomes.

What's in it for you

We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension, and generous holiday – plus your birthday off.

And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV, and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences, and chances to attend events at The O₂ and beyond.

Next steps

If this feels like a place where you can belong, we’d love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager, and a task or assessment.

We’ll also ask about any adjustments you might need, and we’ll do our best to make them happen.

We review applications and interview throughout the advert window, so it’s worth applying sooner rather than later. If you’re offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.