City St George's, University of London
Senior Student Support Hub Adviser (Redeployee Applicants Only)
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Please note: This role is only open to redeployee applicants at City St George's. Applications from individuals who are not redeployee applicants will not be considered at this time.
To apply, please email your CV and cover letter to RecruitmentCoordinators@citystgeorges.ac.uk with the job title and reference number, demonstrating how you meet the essential criteria outlined in the person specification.
City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.
Our research is engaged, at the frontier of practice and has a positive impact on the world around us.
Background: The Student Support Hub is the first point of contact for students seeking advice, guidance and support across a range of university services. The Senior Student Support Hub Adviser plays a key role in leading frontline service delivery, supervising a team of advisers, and ensuring a high-quality, responsive student experience. Working within Student Support, Student Experience Directorate, the postholder will help drive operational excellence, continuous improvement and customer service standards across the Hub.
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Responsibilities:
- Lead and supervise a team of Student Support Hub Advisers, ensuring the effective day-to-day operation of the Student Support Hub.
- Coordinate staffing rotas, workload allocation and service coverage across enquiry channels, including in-person, telephone, email and online services.
- Support service improvement initiatives, maintain high customer service standards, develop effective stakeholder relationships, and contribute to projects that enhance the student experience and operational effectiveness of the service.
Person Specification – We are seeking an experienced customer-focused professional with experience supervising teams within a student-facing or customer service environment. The successful candidate will possess excellent organisational, communication and problem-solving skills, together with a strong understanding of student support and the higher education sector. They will demonstrate the ability to manage competing priorities, build effective relationships, and lead colleagues to deliver an outstanding student experience.
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Additional Information
- Closing date for applications: 20th September 2026 at 11:59pm
- Interviews are scheduled to take place on W/C 28th September / 5th October at Clerkenwell Campus
- The selection process will involve an interview.
City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.
City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.
The University of business, practice and the professions
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