LOCATION: AMAZON - DSA6

SHIFT PATTERN: 5 days in 7, 45 hours per week

PAY RATE: Competitive

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Overview of Job Description

ABM Facility Services UK are looking to recruit a Senior Supervisor on a full-time permanent basis for a high-profile client within the Durham area. The successful candidate will work in partnership with the Site Operations Manager and will be required to deliver the highest standards of cleanliness, hygiene and waste management for the client, internally and externally by ensuring that the building including all associated service roads and car parks are fully maintained and safe through a planned and reactive janitorial and waste management programme.

This is a demanding role, reporting directly to the Site Operations Manager and would suit a candidate with experience of working in a fast-moving operations environment with the ability to work on their own initiative and as part of a team with the ability to prioritise tasks and manage ever changing situations. It will be imperative that the successful candidate has a flexible approach to working hours as they will support the management of up to 70 team members covering a 24-hour, 7-day a week operation. Our teams consist of ambitious and motivated individuals who contribute to making a fun and friendly working environment.

Main Duties & Responsibilities:

• Working within our great janitorial and waste removal team in a warehouse environment, ensuring that the team are carrying out duties effectively and efficiently.
• Supporting the Site Operations Manager in the overall delivery of the contract in line with company policies and procedures.
• Supporting with the delivery of all onsite team member and non-team member budgets ensuring strict guidelines are adhered to and ensuring that budget forecasts and monthly reconciliations are completed.
• Ensure high standards of Housekeeping are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure best practice is continually delivered.
• To provide professional support to the business in service-related matters and always promote the ABM brand.
• To control the delivery of team member rota’s, completion of payroll and correct manning levels ensuring compliance is always maintained.
• Take responsibility and report to the Site Operations Manager regarding managing absence and holiday records including sickness and annual leave for all site team members.
• Ensure adequate quality performance (KPI’s / SLA’s) measures are adhered to and any non-compliance is resolved in a professional manner.
• Support the Site Operations Manager with recruitment, induction, training, development, and retention of team members.
• Undertake and manage a daily and weekly client audit program in partnership with the Site Operations Manager and produce accurate and informative weekly and monthly reports in line with contract KPI’s.
• Investigate and record all janitorial and waste removal incidents ensuring all key personnel are always kept fully informed, and key learning points are actioned.
• Ensuring strict compliance to the General Data Protection Regulation (GDPR) and associated regulations.
• To deliver excellent communication and motivation with site-based team including communicating daily TBT’s and Health and Safety information, in order that team goals can be achieved.
• Ensure objectives, performance reviews and Toolbox Talks are completed as per company policy.
• To lead the team in the identification of training needs and ensure accurate site records are always maintained.
• Ensure all on site Supervisors lead their teams ensuring they are fully conversant with their individual tasks.
• Ensure the Health & Safety policies and procedures are adhered to in line with company policies and procedures.
• Manage the incident and accident reporting procedures.
• To complete all company paperwork as required.
• To conduct return to work interviews and perform absence management processes as required.
• Ensure all team members carry out their duties in a correct and timely manner in accordance with janitorial / waste management specification.
• To be responsible and accountable for safety and welfare of team members in the absence of the Site Operations Manager.
• Maintenance and correct/safe usage of all equipment on site ensuring any faults are reported and resolved as a matter of priority.
• Correct usage of cleaning chemicals in line with COSHH regulations and ensuring minimal waste and sufficient stocks are always maintained.
• To make sure that all team members are familiar with and adhere to the Company’s Health and Safety Policy and Procedures.
• Ensure welfare needs of all team members are addressed in a prompt and expedient way obtaining advice and guidance in line with ABM policy and procedures.
• Establish/Foster and Maintain excellent relationships with all parties on site.
• Undertake any reasonable duties as required to meet the needs of the business.