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Senior Supervisor – Oldbury Library Town
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Sandwell Metropolitan Borough Council
Sandwell Libraries and Archives is looking to appoint a committed, enthusiastic, and highly motivated Senior Supervisor to join the Oldbury Library Town Team.
This is a challenging and rewarding role in a busy library environment, where no two days are the same. You will play a key role in delivering high-quality library services and supporting the operational and strategic development of the library service.
About The Role
Working in partnership with the Library Manager, you will help oversee the day-to-day operation of 5 Oldbury libraries, including staff supervision, building management, and service delivery. You will be responsible for a wide range of duties associated with the presentation of library services, activities, and events, as well as administrative routines and procedures.
You will also support the delivery of events and community activities, helping to ensure that the library remains a welcoming and vibrant hub.
Key Responsibilities
- Support the Library Manager in the management of staff and library operations.
- Assist with the operational and strategic development of library services.
- Coordinate and deliver library activities, events, and community engagement initiatives.
- Ensure high standards of customer service and the presentation of library services.
- Carry out administrative routines and procedures efficiently and accurately.
- Support building management and ensure a safe, welcoming environment for customers and staff.
- Assist with evening events and other activities as required.
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About You
We are looking for someone who is:
- Enthusiastic, outgoing, and committed.
- Organised and able to work effectively in a fast-paced environment.
- Flexible and adaptable in responding to changing service needs.
- A strong team player with excellent communication and interpersonal skills.
- Passionate about delivering excellent customer service and supporting local communities.
Flexibility is essential, as there is the potential to work at any Sandwell library location to support service delivery.
If you are looking for an opportunity to make a real difference in your community and contribute to the future of library services in Sandwell, we would love to hear from you.
You will need
- Two years Supervisory experience
- Excellent customer service skills
- Experience of co-operating with others as part of a team
- Experience of managing your own workload and working to deadlines
- Experience of working with adults and children
- At least two years’ experience of providing direct services to the public
- Excellent I.T skills
- You may be required to work Saturdays and be flexible in the hours you work in the week
- Recognised library or customer service qualification (e.g. City and Guilds, NVQ Level 2/3 in Customer Care OR be working towards one OR equivalent skills and experience
Why work for us?
- Generous annual leave entitlements
- Access to the Local Government Pension Scheme
- Access to an award-winning employee benefits scheme, which includes:
- An exclusive retail discounts portal
- Salary sacrifice schemes for cars, bikes, technology, and car parking
- An employee assistance and counselling service
- Annual leave purchase scheme
- A wide variety of learning and development opportunities
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Closing date: 28th August 2026
Planned interview date 22nd September 2026
For an informal discussion, please contact Library Manager
Please submit a CV and supporting statement on how you meet the criteria listed in the personnel specification to julie_mckirdy@sandwell.gov.uk before the closing date.
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to submit your CV as soon as possible. When submitting your CV and supporting statement, please refer to the supporting documents attached.
If you are an internal candidate and currently at risk, please let the recruiting manager know.
If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV.
If you have a disability and require assistance in submitting your CV, please contact julie_mckirdy@sandwell.gov.uk
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs
Click here to find out more about our One Team Framework: Values and Behaviours
https://www.sandwell.gov.uk/WeAreSandwell/council/story
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