Xoserve
Senior Supplier Relationship Manager
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Role Summary
The Supplier Relationship Manager is responsible for leading Xoserve’s strategic approach to supplier relationship management, ensuring key supplier partnerships deliver value, resilience, innovation, and long-term business benefit. The role focuses on the health and effectiveness of strategic supplier relationships, providing oversight and insight beyond the administration of individual contracts.
Working closely with suppliers and senior business stakeholders, the role will develop and maintain supplier relationship plans, lead strategic governance forums, identify emerging risks and opportunities, and drive collaborative improvement initiatives. The role will also support Xoserve’s transition to a future multi-supplier operating model by strengthening supplier collaboration and managing relationship dynamics across the supplier ecosystem.
Responsibilities
- Maintain Xoserve’s supplier segmentation framework and define the appropriate relationship approach for strategic and high-dependency suppliers.
- Develop concise supplier relationship plans for strategic suppliers, ensuring plans remain current and cover key objectives, stakeholders, performance themes, value opportunities, and risks.
- Prepare, facilitate, and lead strategic supplier and executive governance forums, ensuring actions, commitments, and decisions are clearly documented, owned, and delivered to completion.
- Build and maintain effective relationships with key suppliers and internal stakeholders, promoting collaboration, transparency, and shared accountability.
- Gather and analyse business and supplier feedback to identify relationship friction, service dependencies, capacity constraints, future demand concerns, and emerging risks at an early stage.
- Monitor and assess relationship health across priority suppliers, identifying trends, escalating concerns where required, and providing insight to support proactive intervention and resolution.
- Develop, coordinate, and track joint improvement, innovation, resilience, and value-creation initiatives with priority suppliers, ensuring agreed benefits and outcomes are realised.
- Provide a portfolio-wide view of supplier concentration, dependency, and relationship risk, coordinating mitigation, contingency, and escalation activities with Procurement and Contract Management colleagues as required.
- Support the transition to a future multi-supplier operating model by strengthening supplier collaboration, encouraging cross-supplier engagement, and proactively managing relationship dynamics across the supplier ecosystem.
- Work closely with Contract Management colleagues to ensure a clear distinction between strategic relationship management and contract administration, while maintaining alignment on supplier performance, risk, and governance matters.
- Produce clear and concise reporting on supplier relationship plans, governance effectiveness, relationship health, escalation trends, improvement activity, and value outcomes for senior stakeholders.
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Specialist/Technical Expertise
Essential
- Proven experience in supplier relationship management and stakeholder management, with responsibility for maintaining strategic supplier relationships and influencing senior business stakeholders.
- Strong commercial judgement, with the ability to assess and balance supplier value, business dependency, resilience, risk, and long-term relationship outcomes.
- Experience facilitating and leading executive-level supplier discussions, governance forums, and senior stakeholder engagements.
- Ability to translate relationship insights, stakeholder feedback, and supplier intelligence into clear actions, ownership, and measurable outcomes.
- Strong relationship-building and influencing skills, with the credibility to engage effectively across suppliers, operational teams, and senior leadership.
- Demonstrable experience identifying relationship risks, dependencies, capacity constraints, and emerging issues, and taking proactive action to address them.
- Strong communication, facilitation, and presentation skills, with the ability to clearly communicate complex issues and recommendations to a range of audiences.
- Good analytical and problem-solving skills, with the ability to identify trends, opportunities, and areas for improvement from supplier and stakeholder feedback.
- A collaborative working style, coupled with the confidence to challenge suppliers and stakeholders constructively and hold parties accountable for agreed outcomes.
- Experience driving improvement, innovation, resilience, or value-focused initiatives through supplier partnerships.
Desirable
- Experience operating within a multi-supplier environment or supporting supplier transition and transformation activity.
- Relevant professional qualification in Procurement, Commercial Management, Supplier Relationship Management, or a related discipline.
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What we offer
- A competitive annual salary up to £72,000 per annum, reflective of your skills and experience
- Discretionary individual performance bonus linked to your overall contribution
- Generous pension scheme to support your long-term financial wellbeing - up to 12% employer contribution
- Life insurance providing peace of mind for you and your family
- 36 days annual leave (including Bank Holidays) to rest and recharge
- Income protection to support you should illness or injury prevent you from working
- Enhanced annual leave options, including the ability to purchase additional holiday each year
- Enhanced family-friendly policies
- Access to contributory Private Medical Insurance for you and your family (Bupa)
- Health cashback plan for you and up to four dependent children (Medicash)
- 24/7 virtual GP, plus remote Physiotherapy, Mental Health Support, and Medical Second Opinion (Help@Hand)
- Electric Vehicle Salary Sacrifice Scheme (Octopus EV)
- Free, confidential Employee Assistance Programme (LifeWorks)
- Commitment to ongoing learning and development opportunities
- Financial support for one annual professional membership subscription
- A wide range of wellbeing initiatives
- Discounts on high street retailers, supermarkets, cinema tickets, holidays, and more
- Paid volunteering hours to support our local communities
- Opportunity to take part in our twice yearly employee events, social activities, and ongoing engagement initiatives
This is a hybrid role based in our Solihull office, with a minimum of two days per week working onsite.
Please note that we are unable to offer Skilled Worker Sponsorship. Candidates must ensure they have the appropriate right to work in the UK before applying.
The closing date for applications is 16th October 2026. We encourage candidates to submit their applications as early as possible and not to wait until the published closing date. Xoserve’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.
The Energy Industry is about to reform and change at pace, and it needs people like you to come and be part of its new design. If you are interested and consider you have the skills and experience we are looking for, please apply through our Job Board
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