Oracle
Senior Support Engineer, Foreign System Interface (FSI)
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Job Description
Oracle Health is working to shape the future of healthcare through human-centric experiences powered by unified global data. Our work connects clinical, operational and financial information to help improve care and decision-making for patients, providers, payers and communities.
Role Overview
As a Senior Support Engineer in the Support Services team in London, you will provide specialist support for Foreign System Interface (FSI) capabilities within Cerner Millennium. You will help international healthcare customers resolve complex technical issues, maintain critical interfaces and support reliable services that enable better healthcare delivery.
Responsibilities
- Serve as a primary contact for customers, building trusted relationships and responding to FSI service requests, change requests and enquiries.
- Troubleshoot and resolve moderately complex issues across front-end and back-end applications, escalating advanced technical issues to the appropriate teams when required.
- Manage service requests in line with service level agreements and key performance indicators, prioritising work by severity and urgency.
- Communicate progress and resolutions clearly to customers and internal collaborators, ensuring issues are fully addressed.
- Collaborate with internal teams to report design, reliability and maintenance issues, and contribute to the resolution of routine and non-routine problems.
- Document investigation notes, activities, resolutions and knowledge articles throughout the service request lifecycle.
- Maintain registration and scheduling, orders, results and documentation interfaces, including ADT, SIU, ORM, ORU and MDM message types.
- Support interface monitoring and post-go-live maintenance to help maintain system reliability and performance.
- Analyse and execute ad-hoc Cerner Command Language (CCL) scripts to resolve technical issues and improve system functionality.
- Participate in an on-call rotation to provide support outside normal business hours as needed.
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What we will offer you
- Contribute to Oracle Health's mission to improve health, reduce costs and enhance the healthcare experience.
- Apply your technical expertise to support international healthcare customers using Cerner Millennium.
- Work with internal teams and stakeholders to investigate complex issues, strengthen support practices and improve service delivery.
- Use automation, advanced tooling and AI assistance to identify recurring issues and support continual improvement.
What you will bring
- A bachelor's degree in information technology, healthcare or a related field, or equivalent relevant experience.
- Proficient English language skills.
- Experience working with Health Level Seven (HL7) standards.
- Advanced Structured Query Language (SQL) knowledge.
- At least two years of Cerner Millennium interface experience.
About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Inclusion and Diversity
At Oracle, we don't just respect differences, we celebrate them. We believe that innovation starts with inclusion and that to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. When everyone's voice is heard and valued, we're inspired to go beyond what has been done before.
https://www.oracle.com/corporate/careers/diversity-inclusion/
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Qualifications
- Career Level: IC3
Accessibility
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Equal Employment Opportunity
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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