MSC IT Solutions
Senior Support Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
MSC IT Solutions is a trusted IT partner serving schools and businesses across the UK for more than 15 years. The team has supported over 100 organisations with reliable IT services, support, and consultancy. MSC IT Solutions focuses on building strong, long-term relationships and providing clear, transparent documentation. The company is committed to eliminating expensive, frustrating computer problems and backs its services with a 90-day, 100% money-back guarantee, reflecting a strong focus on quality and customer satisfaction.
Role Description
The Senior Support Engineer is a full-time, on-site role based in Hartlepool. This role involves:
- Providing advanced technical support to school and business clients
- Diagnosing and resolving complex hardware, software, and network issues
- Ensuring minimal disruption to operations
- Managing escalated support tickets
- Monitoring system performance
- Implementing preventative measures to reduce recurring issues
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Daily responsibilities include:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Working closely with customers to understand their environments
- Documenting solutions and procedures
- Assisting on-site school-based engineers
- Contributing to continuous improvement of support processes and service quality
The role requires regular communication with stakeholders to provide clear updates, recommendations, and guidance on best practices.
Qualifications
- Strong troubleshooting and technical support skills, including experience with diagnosing and resolving complex IT issues.
- Customer support and customer service capabilities, with a focus on clear communication, empathy, and building long-term relationships.
- Solid knowledge of operating systems (such as Windows, macOS, and common server environments) and related configuration and maintenance.
- Experience working in MSP or similar IT service environments, ideally supporting multiple clients across education and business sectors.
- Ability to create and maintain clear, accurate technical documentation and standard operating procedures.
- Strong analytical and problem-solving skills, with the ability to prioritize tasks in a fast-paced support environment.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft, or similar) or equivalent professional experience.
- Willingness to work on-site in Hartlepool 4 days per week and occasionally travel to client locations as needed.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills