Scope
Senior Supporter Experience Specialist
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Scope: Senior Supporter Experience Specialist
Fixed term (12 months, maternity cover), full time (35 hours a week)
Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW and working from home.
Closing date for applications: 11:59pm GMT, Wednesday 14 October 2026.
The Role
As the Senior Supporter Experience Specialist, you will play a key role in shaping how Scope engages, retains and grows relationships with its financial supporters. Working closely with colleagues across fundraising, you will use insight, data and sector knowledge to enhance supporter journeys and maximise long-term value:
- Lead the development and continuous improvement of Scope's supporter experience and journey strategy.
- Use insight and data to identify opportunities to improve supporter engagement, retention and lifetime value.
- Lead email marketing and engagement campaigns, including planning, delivery, reporting and optimisation.
- Oversee audience management, segmentation, testing and personalisation activity.
- Build strong relationships across fundraising teams, providing specialist advice and support on supporter engagement.
- Manage agency relationships and ensure campaigns are delivered to high standards.
- Line manage and develop the Supporter Experience Executive, providing coaching, support and development opportunities.
About You
We're looking for an experienced supporter engagement or fundraising professional who combines strategic thinking with a hands-on approach. You'll be confident using data and insight to improve performance, building strong stakeholder relationships and helping others develop and grow.
- Experience in fundraising, supporter experience or customer engagement.
- Experience developing and delivering successful email marketing and engagement campaigns.
- Strong analytical skills and the ability to use data and insight to drive decisions.
- Experience managing multiple stakeholders and building effective working relationships.
- Knowledge of email marketing platforms, customer relationship management systems and audience segmentation.
- Experience supervising, coaching or developing colleagues.
- Strong organisational skills with excellent attention to detail.
- A passion for creating great supporter experiences and continuously improving performance.
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Additional Information
You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.
Anonymised Applications
We use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form.
Our Values
- Pioneering
- Courageous
- Connected
- Open
- Fair
We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.
Disability Confident Scheme
We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.
Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.
If you need any adjustments or support during the recruitment process, please email recruitment@scope.org.uk.
You can also find more information about requesting adjustments for interviews on our website.
Important to Know
You must meet all the essential requirements in the job description. If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.
You can also find more details about asking for adjustments at interview on our website.
Equality, Diversity and Inclusion (EDI)
EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Benefits
- 27 days holiday and bank holidays
- Flexible, hybrid, and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
- Discounted gym membership, cycle-to-work scheme, and more
- Link to full benefits package
How to Apply
Click the apply button to create an account and complete your application form.
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