Financial Management & Reporting

• Prepare, monitor, and manage service charge budgets across assigned property portfolio
• Produce quarterly variance reports and complete annual service charge reconciliations in accordance with RICS standards
• Process and authorize purchase orders and invoices via Yardi Voyager within agreed financial protocols
• Identify and implement cost-saving initiatives across operations, services, and supplier contracts

Property Operations & Compliance

• Oversee reactive maintenance delivery and day-to-day service provision to optimize property performance
• Develop and maintain robust health and safety arrangements in collaboration with clients and contractors
• Lead response to risks identified in independent Risk Assessments and Site Compliance inspections
• Manage insurance claims related to on-site incidents, coordinating with insurers and loss adjusters
• Proactively monitor vacant/void properties in accordance with management contracts and best practices

Data & Systems Management

• Ensure data integrity and accuracy of all property information within assigned region
• Utilize and enhance standard templates and documentation to improve efficiency
• Maintain comprehensive property records within property management systems

Lease & Contract Administration

• Demonstrate expert understanding of commercial lease terms, particularly estate management and service provision obligations
• Work with Facilities Manager to ensure compliant procurement of supplies and services
• Manage supplier relationships and service contracts to balance quality and cost-effectiveness

Required Qualifications & Experience

Essential

• RICS qualified (AssocRICS or MRICS)
• Advanced service charge management expertise, including budget preparation, reconciliation, and RICS compliance
• Proven client relationship management with demonstrated ability to engage senior stakeholders
• Experience with Yardi Voyager or comparable property management platforms (e.g., MRI, Qube)
• Strong financial acumen including budget management, variance analysis, and reporting
• Excellent communication skills – both written and verbal, with experience presenting to senior audiences
• Valid UK driving license and access to a vehicle for business use

Desirable

• Experience managing multiple asset classes (office, retail, industrial, mixed-use)
• Minimum 3 years' experience in commercial property and asset management
• Knowledge of sustainability practices and ESG considerations in property management
• Leadership experience mentoring junior team members or managing small teams
• Additional property-related qualifications (e.g., IOSH, NEBOSH, sustainability certifications)
• Experience with lease advisory or asset management strategy

Key Competencies

• Client Focus: Building trusted relationships and delivering exceptional service
• Financial Management: Budget oversight, cost control, and value optimization
• Problem-Solving: Analytical thinking with practical, solution-oriented approach
• Attention to Detail: Accuracy in financial reporting, compliance, and documentation
• Communication: Clear, professional communication across all organizational levels
• Project Leadership: Ability to manage multiple priorities and drive initiatives to completion
• Technical Proficiency: Confident using property management systems and Microsoft Office suite

What We Offer

• Competitive salary and performance-based bonus
• Comprehensive benefits package including pension, healthcare, and insurance
• Professional development opportunities and RICS CPD support
• Collaborative team environment with mentorship and career progression pathways
• Flexible working arrangements
• Company vehicle or car allowance
• Investment in your well-being and work-life balance

Location: On-site – London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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