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About JLL
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 115,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology with our clients. We are committed to hiring the best, most talented people in our industry, and we support them through professional growth, flexibility, and personalised benefits to help them manage their lives in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward to thrive professionally and personally.
If this job description resonates with you, we encourage you to apply even if you don’t meet the requirements below. We’re interested in getting to know you and learning about what you bring!
What This Job Involves
- Serve as the primary point of contact for clients, managing all property-related matters and ensuring JLL operates within delegated authority, in line with business plans and client instructions.
- Lead regular communications with occupiers, providing expert advice and guidance on the day-to-day operations of the buildings.
- Demonstrate in-depth understanding of occupiers' lease terms, focusing on estate management implications and the client's service provision obligations.
- Take responsibility for data integrity within the assigned region, ensuring accuracy and completeness of all property-related information.
- Oversee financial management of properties, including preparation and monitoring of service charge budgets, quarterly variance reporting, and service charge reconciliation adhering to agreed accounting practices.
- Manage and authorize purchase orders and invoices through the JLL Yardi Voyager system, in accordance with agreed limits and financial protocols.
- Develop and maintain high-quality health and safety arrangements, collaborating with key client stakeholders and third parties to ensure compliance with service contracts and industry standards.
- Lead the review and addressing of risks identified in independent Risk Assessments, overseeing JLL's audit process and Site Compliance inspections.
- Manage the submission of insurance claims related to on-site incidents, coordinating with insurers and loss adjusters as needed.
- Ensure efficient and cost-effective delivery of reactive maintenance and day-to-day services, optimizing property performance.
- Take responsibility for all routine correspondence, utilizing and improving standard documents and templates as appropriate.
- Proactively monitor and manage vacant/void properties in accordance with management contracts and industry best practices.
- Identify and implement cost-saving measures across JLL operations, client services, and supplier relationships, focusing on efficiency improvements and innovative service delivery methods.
- Collaborate with the Facilities Manager to ensure all property supplies and services are procured in line with JLL's procurement program, balancing quality and cost-effectiveness.
- Lead the seamless transition of individual properties into the management portfolio, ensuring continuity of service and client satisfaction.
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To apply you need to be / have:
Essential
- RICS qualification
- Minimum of 5 years' experience in commercial property and asset management, including advanced service charge management
- Proven track record in client relationship management and stakeholder engagement
- Extensive experience with Yardi Voyager or comparable property management platforms
- Strong analytical skills with the ability to interpret complex financial data and produce high-quality reports
- Excellent verbal and written communication skills, with the ability to present to senior stakeholders
- Demonstrated ability to lead projects and mentor junior team members
- Valid UK driving license and access to a car for business use
Desirable
- Experience across multiple asset classes
- Knowledge of sustainability practices in property management
- Additional professional qualifications or specializations relevant to property management
What You Can Expect From Us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.
Apply today quoting reference [JOB NUMBER] at jll.com/careers.
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