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JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About JLL
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 115,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities.
Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology with our clients. We are committed to hiring the best, most talented people in our industry, and we support them through professional growth, flexibility, and personalized benefits to help them manage their lives in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward to thrive professionally and personally.
If this job description resonates with you, we encourage you to apply even if you don’t meet the requirements below. We’re interested in getting to know you and learning about what you bring!
What this job involves
- Serve as the primary point of contact for clients, managing all property-related matters and ensuring JLL operates within delegated authority, in line with business plans and client instructions.
- Lead regular communications with occupiers, providing expert advice and guidance on the day-to-day operations of the buildings.
- Demonstrate in-depth understanding of occupiers' lease terms, focusing on estate management implications and the client's service provision obligations.
- Take responsibility for data integrity within the assigned region, ensuring accuracy and completeness of all property-related information.
- Oversee financial management of properties, including preparation and monitoring of service charge budgets, quarterly variance reporting, and service charge reconciliation adhering to agreed accounting practices.
- Manage and authorize purchase orders and invoices through the JLL Yardi Voyager system, in accordance with agreed limits and financial protocols.
- Develop and maintain high-quality health and safety arrangements, collaborating with key client stakeholders and third parties to ensure compliance with service contracts and industry standards.
- Lead the review and addressing of risks identified in independent Risk Assessments, overseeing JLL's audit process and Site Compliance inspections.
- Manage the submission of insurance claims related to on-site incidents, coordinating with insurers and loss adjusters as needed.
- Ensure efficient and cost-effective delivery of reactive maintenance and day-to-day services, optimizing property performance.
- Take responsibility for all routine correspondence, utilizing and improving standard documents and templates as appropriate.
- Proactively monitor and manage vacant/void properties in accordance with management contracts and industry best practices.
- Identify and implement cost-saving measures across JLL operations, client services, and supplier relationships, focusing on efficiency improvements and innovative service delivery methods.
- Collaborate with the Facilities Manager to ensure all property supplies and services are procured in line with JLL's procurement program, balancing quality and cost-effectiveness.
- Lead the seamless transition of individual properties into the management portfolio, ensuring continuity of service and client satisfaction.
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Sound like you?
To apply you need to be / have:
Essential
- RICS qualification
- Minimum of 5 years' experience in commercial property and asset management, including advanced service charge management
- Proven track record in client relationship management and stakeholder engagement
- Extensive experience with Yardi Voyager or comparable property management platforms
- Strong analytical skills with the ability to interpret complex financial data and produce high-quality reports
- Excellent verbal and written communication skills, with the ability to present to senior stakeholders
- Demonstrated ability to lead projects and mentor junior team members
- Valid UK driving license and access to a car for business use
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Desirable
- Experience across multiple asset classes
- Knowledge of sustainability practices in property management
- Additional professional qualifications or specializations relevant to property management
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.
Apply today quoting reference [JOB NUMBER] at jll.com/careers.
Location
On-site – London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL
We harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate levels of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details, please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer
JLL is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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