New Forest District Council
Senior System Administrator (Revenues and Benefits)
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Do you enjoy turning data into insight and making systems work smarter? Are you passionate about using technology to improve public services?
If you're looking for an opportunity where you can combine systems expertise, data management, and digital innovation to make a real difference, we would love to hear from you.
As our Senior Systems Administrator, you'll play a key role in supporting the delivery and administration of Council Tax, Business Rates and Benefits services. You'll help ensure our systems, management information, statutory returns and performance reporting provide the insight needed to support operational management, service delivery and strategic decision making.
Working closely with colleagues across Revenues and Benefits, ICT and corporate services, you'll help shape the future of our systems, driving digital improvements, automation and integration opportunities that deliver better outcomes for our residents and businesses.
About The Role And The Team
You'll join our Revenues and Benefits team, working in a service that supports thousands of residents across the New Forest each year.
In This Role, You'll Make a Difference By
- Leading on the administration, development and support of Revenues and Benefits systems.
- Producing management information, statutory returns and performance data that informs decision making.
- Developing and maintaining systems aligned to service priorities, legislative requirements and digital transformation objectives.
- Identifying opportunities to improve efficiency through automation, process improvement and system integration.
- Working with suppliers, ICT colleagues and service managers to deliver system enhancements and new functionality.
- Supporting service resilience by ensuring systems remain accurate, secure and fit for purpose.
This is an exciting opportunity for someone who enjoys combining technical expertise with business understanding and wants to play a central role in the ongoing development of a critical frontline service.
About You
You are a systems-focused professional who enjoys solving problems, improving processes and helping others get the most from technology.
You Will Have
- Experience administering and developing business-critical systems.
- Strong analytical skills with experience producing and interpreting management information and performance data.
- Excellent attention to detail and a commitment to data accuracy.
- Experience working with databases, reporting tools and digital systems.
- The ability to communicate technical information clearly to a range of audiences.
- Strong organisational skills and the ability to manage multiple priorities effectively.
- A proactive, positive and solutions-focused approach.
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Experience of Revenues and Benefits systems, local government services, performance reporting or statutory returns would be advantageous but is not essential.
What's in it for you?
Benefits
As part of our commitment to being a supportive and people-centred employer, we offer a range of benefits designed to help you thrive both in and outside of work:
- £41,499 - £44,662 per annum (up to £45,940 per annum for exceptional performance once in post)
- 27 days annual leave entitlement, plus bank holidays, rising after 5 years' continuous local government service
- Hybrid working, with flexibility across our sites and home working
- Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs)
- Employee Assistance Programme offering free 24/7 legal, financial and personal wellbeing advice
- Employee discount scheme with savings across major supermarkets, retailers, restaurants and leisure providers
- Cycle to Work Scheme
- A values-led organisation guided by our LEAF values: Learning, Empathy, Ambition and Fairness
- Access to learning and development opportunities to support your growth
- A supportive and inclusive culture where everyone is welcomed and valued
We are proud to be a Disability Confident Employer and offer a range of active staff networks, including:
- Equality, Diversity & Inclusion Group
- LGBTQ+ Network
- Women's Network
- Early Careers Network
- Neurodiversity Network
About Us
At NFDC we recognise that every colleague - whether in operational, frontline, or office-based roles - plays a vital part in delivering high-quality services to our communities. We are committed to creating a supportive and inclusive environment where people feel valued for the work they do and the strengths they bring.
We aim to foster a culture where people feel confident to share ideas, contribute their expertise, and develop through meaningful conversations with their managers and supported learning opportunities. Whilst we have our corporate values, LEAF Learning Empathy Ambition Fairness, we understand that different teams work in different ways, and we want our values to be lived in ways that make sense locally while staying true to our shared purpose as an organisation.
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We want colleagues to thrive, which is why we promote wellbeing, balance, and opportunities for learning and progression. Our values guide how we work together and how we support each other to be confident, capable, and adaptable.
Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC
Please note: You’ll likely be aware that there is a government mandate to deliver Local Government Reorganisation (LGR) to Hampshire and the Solent region, meaning a transition into a new operating structure from an agreed future date. This transition is currently paused following a recent government announcement, but it is important that applicants understand how this may affect their employment should they be successful. You will find attached a useful LGR update sheet at top of this advert.
If you're interested
Please see the candidate booklet for more information about working at the Council and the job description.
If you are passionate about improving services through technology, committed to delivering excellent public services, and looking for a role where you can influence digital development and service improvement, we would be delighted to receive your application.
For an informal chat about the role please contact Ryan Stevens, Service Manager for Revenues, Benefits and Customer Services, on 02380 285693 or Ryan.stevens@nfdc.gov.uk.
We understand that some applicants may choose to use AI tools to assist with completing their application. Please bear in mind it’s important that your application remains an accurate and honest reflection of your own skills, experience, and achievements. Please ensure that any content generated or supported by AI truly represents you and your capabilities, as this will form the basis of our assessment throughout the recruitment process.
This post is subject to a Basic DBS check.
Closing Date: 11pm Thursday 8th October 2026
Interview Date: Tuesday 13th October 2026
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