IT Works Recruitment LTD
Senior System Manager (NetSuite)
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The Opportunity
We are working with a growing, international organisation looking for an experienced Senior Systems Manager to take ownership of its core business systems, including NetSuite, integration platforms, and EDI.
This is a hands-on leadership role, balancing day-to-day system support with continuous improvement, automation, and business transformation.
You’ll work closely with Finance, Operations, and other key stakeholders to ensure systems remain reliable, processes run efficiently, and technology supports the company’s continued growth.
Key Responsibilities
- Own NetSuite operations: Manage the day-to-day administration, configuration, workflows, access, and troubleshooting of a business-critical NetSuite environment.
- Manage integrations: Oversee integrations between NetSuite and external platforms, including logistics providers, online marketplaces, and retail partners.
- Drive system improvements: Identify inefficiencies, streamline processes, and deliver improvements across the business.
- Leverage automation & AI: Explore opportunities to reduce manual tasks, improve data accuracy, and enhance operational efficiency.
- Partner with stakeholders: Work closely with Finance, Operations, and wider business teams to understand requirements and translate them into effective system solutions.
- Develop the team: Support and mentor team members, ensuring knowledge is shared and system ownership is well distributed.
- Manage external partners: Collaborate with implementation partners, vendors, and consultants to scope and deliver system projects.
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What We’re Looking For
- Proven hands-on experience managing and supporting NetSuite in a business-critical environment.
- Strong understanding of finance and accounting processes, with the ability to assess the financial impact of system changes.
- Experience with integration platforms such as Celigo, Boomi, or similar iPaaS solutions.
- Understanding of EDI, third-party integrations, or retail/e-commerce systems is advantageous.
- A proactive approach to system optimisation, automation, and continuous improvement.
- Strong stakeholder management skills, with the ability to communicate effectively across technical and non-technical teams.
- Experience working with external implementation partners and suppliers.
- Ability to remain calm under pressure and prioritise issues effectively.
- Previous experience managing or mentoring team members.
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Desirable Experience
- Celigo or comparable iPaaS platforms.
- EDI and third-party system integrations.
- Experience supporting multi-channel or high-volume businesses.
- Exposure to AI and automation tools within business systems.
- Experience delivering NetSuite improvement projects.
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