Education

• Required - Associate Degree in HVAC, Electrical or Mechanical, minimum three years industry experience, or minimum one year experience as a Systems Support Representative with Environmental Systems.
• Preferred - Bachelor's Degree in HVAC, Electrical Engineering, or Mechanical Engineering

Work Experience

• Preferred - Minimum two years work history in HVAC or similar industry.

Knowledge

• Experience with control and HVAC systems and their terminology.
• Must possess a thorough knowledge of the use, setup, and operation of Windows-based computers and desktop applications such as MS-Word and MS-Excel.

Skills

• Must possess excellent verbal and written communication skills.
• Must exhibit a professional attitude.
• Must maintain a clean and neat appearance.

Functions

• Must be flexible with schedule, including working some holidays when requested.

Customer Focus

• Wants to help customers (internal and external) and seeks to provide them with a service which exceeds their needs constantly and consistently.

Interpersonal Skills

• Able to express and present ideas and information clearly, both orally and in writing. Able to gather information and to hear what others are saying and understand what they mean.

Initiative

• Takes action and seizes opportunities before being directed by others or overtaken by events. Takes steps to build long-term relationships with customers.

Self-Improvement

• Interested in learning new knowledge and skills to develop their own capabilities and effectiveness.

Impact

• Presents themselves in a way that creates a good impression. Has a pleasant, friendly style.

Working Conditions

• Work will be performed primarily in climate-controlled conditions, though some hazards may be encountered during job site visits, such as climbing of ladders, rough terrain, dirt, dust, and fumes. There may be exposure to stress-inducing and/or confrontational situations in addition to variable public noise levels.
• There may be travel with its associated difficulties.
• Workdays generally follow office hours plus time associated for significant completion of responsibilities delegated to this position to satisfy deadlines and customer requirements, including second and third shift work and weekends, depending on project requirements. There also may be additional responsibilities on an unscheduled basis resulting in additional work hours with considerations made for the normal workday.