Brightwell
Senior Technical Analyst
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Senior Technical Analyst
An exciting opportunity has come available for a Senior Technical Analyst to join the growing team at Brightwell. In this key role, you will be responsible for support to a wide variety of projects with a particular focus on technical pensions issues within these projects, as well as assisting with complex member casework, complaints handling and supporting the core Member Services’ teams.
What you’ll do:
- Provide technical support for bulk project work, including data analysis, individual and bulk calculations and system updates to ensure projects are delivered accurately, efficiently and in line with Scheme requirements.
- Carry out calculations, validate data and support the core Member Services teams with high value or technically complex cases to ensure accurate member outcomes and effective resolution of complex enquiries.
- Support pension administration system amendments to calculations and background data tables, ensuring system functionality remains aligned with Scheme rules, legislation and business requirements.
- Develop and maintain calculation tools used for system testing and non-system calculations to support accurate benefit calculations and provide assurance over system changes.
- Support the ongoing monitoring and enhancement of operational and system controls, helping to identify, mitigate and reduce risks across the Schemes administered by Brightwell.
- Work closely with the internal Legal team to maintain awareness of legislative and regulatory developments and communicate their impact to colleagues, ensuring ongoing compliance and consistent application of Scheme requirements.
- Develop and maintain specialist knowledge of team specific processes, system specifications, data, Scheme rules and procedures to provide expert technical support and promote consistent, high-quality service delivery.
- Adhere to Data Protection, Health and Safety and Quality Management processes and procedures, ensuring compliance with regulatory obligations and Brightwell policies.
- Support coaching and development of Technical Analysts, building technical capability, improving knowledge-sharing and enhancing team performance.
- Other duties, as required.
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This role would suit someone with:
- Experience of working in pensions with a defined benefit focus.
- Knowledge of all Microsoft Office software – Word, Excel, PowerPoint and Outlook.
- Ability to communicate complex technical pension, legislative and data-related information clearly and accurately, both verbally and in writing, adapting approach to suit different audiences.
Desirable:
- Ability to interpret and apply pension scheme rules, legislation and regulatory requirements to support technical calculations, casework and operational decision-making.
- Ability to analyse complex data, perform and validate technical calculations, identify anomalies and determine appropriate solutions to technical pension administration issues.
- Ability to build effective working relationships and communicate technical information clearly and professionally with colleagues and stakeholders at all levels of the organisation.
- Ability to effectively plan, organise and prioritise a varied workload, managing multiple tasks and competing deadlines whilst maintaining a high level of accuracy.
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Why Brightwell?
As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:
- Annual performance bonus.
- 25 days holiday (increasing to 30 with service) plus bank holidays.
- A pension with up to 17% employer contributions (depending on age).
- 8 x salary Life Insurance.
- Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave).
- Free health assessments.
- Health cash plan.
- Professional study support.
- Employee Assistance Programme and free Wellhub wellness network platform access.
- Free parking.
Building an inclusive work environment:
Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.
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