Process Analysis & Solution Design

• Identify, analyse, and document key business processes, producing clear, accessible process maps and non-technical reports.
• Evaluate proposed changes, considering operational impact, user experience, and alignment with wider organisational goals.
• Collaborate with technical teams to review and refine solution designs, ensuring they are fit for purpose and aligned with business intent.
• Present analysis findings and recommendations at meetings and governance forums, including Design Authority and other relevant committees.

Testing, Validation & Assurance

• Support the definition of user acceptance criteria and scenarios in collaboration with stakeholders.
• Work closely with testing teams to support User Acceptance Testing, ensuring solutions meet agreed business requirements.
• Seek formal sign-off on final requirements and designs prior to implementation.
• Ensure that changes are clearly understood and accepted by the business before transition into delivery or operation.

Cross-Functional Collaboration & Resource Planning

• Work closely with peers, including Lead Project Managers and Enterprise Architects, to coordinate analysis activity and allocate BA resources effectively.
• Support portfolio-level planning by providing insight into complexity, dependencies, and business readiness.
• Ensure business analysis activity is sequenced appropriately to enable efficient and effective delivery across the change portfolio.

Continuous Improvement & Modernisation

• Identify opportunities to improve business processes through simplification, automation, and better use of technology.
• Stay informed of relevant IT and digital developments, working with product owners to modernise systems and improve quality and efficiency.
• Promote a culture of empowerment and trust within the Business Analyst team, delegating effectively while retaining accountability for outcomes.
• Capture and apply lessons learned to strengthen future analysis and delivery outcomes.

Key Requirements

Required Skills and Experience

• Professional qualifications in Business Analysis, such as IIBA, BCS, or equivalent.
• Extensive experience in business and systems analysis across the full change lifecycle.
• Strong understanding of the systems development lifecycle and delivery frameworks including Agile and PRINCE2.
• Proven experience developing organisational-level specifications and shaping solution design.
• Experience managing or working closely with third-party suppliers and multiple stakeholder groups.
• Demonstrated experience leading, coaching, or managing a team of business analysts.

Key Attributes

• Strong analytical capability with a structured, methodical approach to problem-solving.
• Excellent influencing and relationship management skills.
• Able to communicate complex concepts clearly and accessibly.
• Empathetic and sensitive when supporting stakeholders through change.
• Able to manage multiple priorities while maintaining quality and consistency.

Interview Process

We understand that taking time to prepare for and to attend interviews is a big commitment and want the process to be as transparent as possible.

You Can Expect The Following Process From Us

• A short, introductory phone call from our Talent Acquisition Advisor.
• A 2-stage interview process with the hiring manager and key stakeholders in the team.

Application Deadline

We will review applications on a rolling basis and the position will close once we have secured a shortlist.

Next Steps

If you would like to explore this opportunity with us for the next step in your career, we look forward to receiving your application through the Apply feature at the top of this advert.

If you have any queries or you would like to see the full JD, please get in touch on ukjobs@cii.co.uk.

We are an inclusive employer and welcome applications from all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know. We are committed to ensuring all candidates have equal access and opportunity, in line with the Equality Act 2010.

Please note: At the CII, we work with a carefully selected Preferred Supplier List (PSL) for recruitment. We do not accept speculative CVs and kindly request that agency recruiters do not contact our managers directly, to ensure a consistent and properly coordinated recruitment process.

If you are interested in working with us in the future, please contact ukjobs@cii.co.uk. We review our PSL at set intervals and are happy to retain details for consideration when opportunities arise.

Agencies who do not follow this process will be excluded from any future opportunities to work with us, including PSL reviews.