Incident Management:

• Provide technical incident management support.
• Incident investigation, root cause analysis and problem resolution.
• Liaise with third-party support teams and monitor issues requiring escalation.

Vendor Coordination:

• Develop and coordinate solution and customisation delivery through external resources in line with design, development, documentation and quality assurance (QA) standards.

Project Working Included:

• Support technical project planning, including cost estimates.
• Lead internal team initiatives, track key milestones, prepare project reports and identify potential project risks.
• Manage solution and customisation delivery through internal and external resources against agreed milestones and plans.
• Implement technical project and programme management plans and processes within agreed timelines, quality standards and budgets.
• Provide status reporting and track progress against project plans.
• Lead internal initiatives and small projects where required.

Engagement:

• Ability to effectively work with team and stakeholders remotely.
• Collaborate with business partners to deliver projects and ongoing support for Oracle HCM Cloud, Oracle Integration Cloud and related applications.
• Communicates/coordinates with internal/external IT partners to facilitate delivery of work / projects.

WHAT ARE WE LOOKING FOR FROM YOU?

• Bachelor's degree or equivalent qualification, with 5+ years of experience in Oracle HCM Cloud, Oracle Integration Cloud (OIC), technical support, systems integration, and project delivery.
• Proven experience with Oracle HCM Cloud (including Oracle Recruiting Cloud) and Oracle Integration Cloud (OIC).
• Strong experience analysing business requirements and delivering technical solutions across requirements gathering, design, development, testing, integrations, and ongoing support.
• Strong knowledge of HR systems, system integrations, systems analysis, data flows, and technologies including Java, PL/SQL, JSON, XSLT, and XML.
• Experience with incident, request, change, and problem management.
• Experience supporting technical projects and programmes, including planning, reporting, risk management, and delivery against agreed objectives.
• Strong stakeholder management, influencing, and relationship-building skills, with the ability to collaborate effectively with business partners, vendors, third-party providers, and cross-functional teams.
• Knowledge of business processes, business strategy, change management, vendor management, and project lifecycle methodologies.
• Excellent communication, influencing, facilitation, and interpersonal skills.
• Ability to work in a continuous improvement environment, challenge ideas, investigate complex issues, and find effective solutions.
• Proactive, self-motivated, and solution-focused approach.

WHAT YOU'LL NEED TO DO NEXT?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full UP TO DATE CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.