Mastercard
Senior Technical Program Manager
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Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.
Title and Summary
Senior Technical Program Manager
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Role Overview
- Run centralized intake and triage ("single front door") for risk, audit, and compliance requests to increase transparency, prioritize effectively, and align work to shared Payment Networks objectives.
- Translate regulatory and control expectations into actionable delivery plans so teams can move faster, reduce rework, and avoid surprises while staying aligned to TRAC’s "control-by-design" posture.
- Support ongoing maintenance of risk profiles and control assurance testing for services/products in production, enabling sustained readiness—not just point-in-time compliance.
- Build and govern shared resource libraries and job aids that reduce repeated effort across audits/regulatory interviews/assessments, and standardize "how to respond" content with clear guidance (audience, speaking points, and boundaries).
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Responsibilities
- Plan, execute, and deliver projects from inception to completion related to a known technology, product, or program. Describes and maintains the integrated plan that accounts for internal/external dependencies, differing delivery approaches, numerous constraints, and contingency for unplanned delays.
- Secures resources, scopes efforts, outlines priorities, and establishes delivery milestones.
- Proactively manage the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery. Accelerates progress by driving crisp, timely decisions.
- Looked to as the first point of contact for projects. Can communicate with confidence; levels up. Is the source of truth for status. Transforms raw thoughts into clear and concise communications. Provides the right information and associated data about the state of the project to the right audience at the right time. Runs effective meetings.
- Has experience in and understands industry technologies. Understands their program, product, or O&T domain. Sufficient depth/credibility to be effective with teams they work with. Can competently represent the team’s services to stakeholders and other teams. May need to bring developers or SMEs to meetings to talk details.
- Program strategy defined. Delivers independently but will occasionally seek direction from peers/managers.
- Nurtures good working relationships with engineers, managers, and peers.
- Optimizes previously defined approaches for a team or limited area. Can demonstrate improvements using data. Utilizes department mechanisms (i.e. retrospectives, staff meetings, status meetings) to describe and drive continuous improvements.
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Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach; and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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