Senior Technical Project Manager – Edinburgh/Glasgow - 87K plus 10% Bonus

About the Company

Lorien’s client is a fast-growing provider of a cloud-based platform that helps organisations automate and control large volumes of complex data. Their customer base spans startups through to well-established organisations across the UK and internationally. With data volumes rising and regulatory expectations increasing, demand for their technology is strong, and they are firmly positioned as a market leader.

The Role

You will lead the delivery of client implementation projects, setting up and refining project management standards that help the Professional Services function deliver consistently to a high level. You will own engagements from kick-off through to go-live, keeping scope, timelines and budgets on track while ensuring clients are delighted with the outcome.

This is a varied, high-visibility position. You will run several projects at once, coordinating a matrixed team and acting as the main link between internal colleagues and client stakeholders.

Key Responsibilities

• Lead the day-to-day delivery of client implementations of the core SaaS platform
• Build and maintain detailed project plans that balance speed of delivery with sensible use of resource, scope and budget – With around 3 to 4 projects on at any given time, and an average of 3-month turnaround
• Act as a key SME within a hybrid iterative Agile / Waterfall function, adapting to new projects as they come in and utilising appropriate methodologies and following processes
• Track and report on progress, milestones and momentum across a portfolio of concurrent projects
• Run clear and productive status meetings with project teams and clients, recording decisions, actions, risks and issues
• Guide, mentor and motivate less senior Project Managers within the team
• Resolve blockers and handle client queries and escalations to a positive outcome
• Raise risks and issues promptly, both internally and with client project leads, and agree mitigation
• Contribute to or lead the creation of core project documentation, such as charters, plans, issue logs, test plans and go-live runbooks
• Partner with Customer Success, Delivery and Marketing colleagues to build satisfied, referenceable clients and spot opportunities for growth
• Forecast resourcing needs to support company-wide planning